Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.
Job Description
The Leasing Compliance Manager is responsible for managing the marketing and leasing of all vacant and coming soon homes to minimize days vacant and ensure a positive prospect experience.
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
Manage Resident Experience/Reputation Management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
Job Description
The Leasing Compliance Manager is responsible for managing the marketing and leasing of all vacant and coming soon homes to minimize days vacant and ensure a positive prospect experience.
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
Manage Resident Experience/Reputation Management
- Support all team members to resolve prospect escalations as they arise and ensure a positive prospect experience
- Assist with Reputation Management - help prepare social media, Google, BBB, Survey explanations & reach out to prospects for resolution
- Manage SWOTs to include daily review and timely update with details through resolution of initial concern
- Review of VoC Prospect Surveys to ensure any reported concerns are resolved in a timely manner
- Provide weekly reports to Operations Manager-Leasing
- Provide support to Leasing Consultants
- Support Operations Manager-Leasing weekly team meeting with Leasing Consultants to gather feedback on pricing, home condition, lead conversation and help remove obstacles and provide support to ensure team is effectively managing leads and leasing homes
- Work collaboratively with other departments and with Centralized team leaders to ensure all team timelines, expectations, standards and goals are met
- Regularly monitor Tricon and other relevant websites to ensure accurate pricing, lists of amenities, accessibility for self-tours, and presence of photos for all available homes
- Review necessary reports/dashboards daily to verify no variances are present and monitor leasing progress
- Comp homes as necessary for Manager to determine if price adjustments are needed
- Stay abreast of all HOA rules and leasing restrictions for vacant and coming soon homes
- Assist with acquisition information as needed (pricing, amenities, etc.)
- Review and update utility information for all vacant and coming soon homes
- Assist with process to manage Compliance violations to include lease, HOA and Code Enforcement violations
- Assist with process to ensure unauthorized occupants are managed appropriately
- Demonstrate knowledge of, and remain compliant with all Tricon Residential policies, rules, and regulations to ensure compliance with Fair Housing
- Complete requirements for Dispositions and Occupied Acquisitions
- Excellent communication skills both written and verbal
- Basic accounting and math skills
- Initiate collaboration with others
- Knowledge of Yardi preferred
- High school diploma or GED
- Prior property management experience
- Demonstrated attention to detail
- Basic financial acumen
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
- Frequently required to sit; talk; and hear.
- Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
- Occasionally lift and/or move up to 10 pounds.
- Vision abilities required by this job include close vision, distance vision and depth perception.