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Job Title: Operational Risk Manager (IT and Cyber Security - 6 months FTC) Working Pattern: Monday to Friday, 36.25 hours per week Salary: up to £60,000 FTE and benefits Location: Flexible, we support fully remote or hybrid working from any of our UK offices in London, Cardiff, Durham, or Blackpool At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Operational Risk Manager, ready to make an impact, we've got a space with your name on it! We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. The Team The role is within the 2LOD Enterprise and Operational Risk team and will require the role holder to support the Director of Enterprise and Operational Risk in creating and maintaining an environment in which senior management and the business is able to operate in a sound and secure way. The role holder will have demonstrable experience of providing operational risk oversight, specifically IT and cyber risk oversight, in a financial services regulated environment or similar, and be able to advise senior stakeholders on the effective management of IT and Cyber Security risks. Key responsibilities &amp; accountabilities: <ul><li>Developing and implementing an independent oversight model for cyber and technology risks across Tandem Bank.</li><li>Collaborating with colleagues across all three lines of defence to support enhanced risk management.</li><li>Providing strategic insight and capability to identify and drive organisational preparedness for emerging threats relating to Technology and Cyber Risks.</li><li>Actively promote a positive and strong risk culture across the business.</li><li>Providing advice to the business on expected Technology and Cyber controls.</li><li>Develop a strong presence across the bank and support as needed in operational meetings, helping to promote a strong risk culture.</li><li>Provide 2LOD input to the wider Risk team, including consulting on key initiatives.</li><li>Support as needed to undertake policy reviews and create, develop and roll out training materials to help educate colleagues on technology and cyber risks.</li><li>Identify, investigate and resolve issues.</li></ul>What we're looking for: Essential: <ul><li>Minimum of three years' experience in Technology and Cyber Security.</li><li>Ability to hit the ground running and work well under pressure, at pace and prioritise work. </li><li>Insight and capability to identify and drive organisational preparedness for emerging threats within Technology and Cyber</li><li>Ability to work collaboratively with colleagues across all three lines of defence</li><li>Proven ability to promote a positive and strong risk culture throughout the Business</li><li>Ability to form effective relationships and provide challenge</li><li>Adaptable and able to take on a wide range of tasks depending on the needs of the team. Excellent attention to detail. </li><li>Strong communication skills, including the confidence to interact with and challenge senior stakeholders across the business.</li><li>Ability to appropriately challenge information and get to the heart of a matter. </li></ul>Desirable <ul><li>Experience in risk management within a Financial Services Organisation</li><li>Strong understanding of Operational Risk Management Frameworks, end to end including Operational Risk systems, policies and Regulatory requirements.</li><li>Relevant professional qualification</li><li>Experience working at a digital bank. </li><li>Understanding of Retail Banking products (mortgages, asset finance, savings, finance and treasury)</li></ul>Rewards that reflect your value, what's in it for you? At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us. The benefits outlined below are based on a full-time position and will be prorated accordingly to reflect the terms of the fixed-term contract. <ul><li>25 days annual leave plus 8 days Bank Holiday</li><li>An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc</li><li>Buy or sell up to 5 days holiday a year</li><li>Healthcare cash plan through Westfield Health</li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)</li><li>Smart Tech scheme (buy goods with 0% interest)</li><li>10% discount on solar panels</li><li>Tandem Hub for treats, cash back and discounts on UK retailers</li><li>2 days per year paid volunteering</li><li>Free cereal, snacks and drinks in all offices</li><li>Quarterly team social budgets</li></ul>Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Operational Risk Manager (IT and Cyber Security - 6 months FTC)

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Hear from our UK team about what it's like working at Monzo • London, Cardiff or Remote (UK) | £97,800 - £132,300 + Options + Benefits ☆ About the team: Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we're reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we're expanding our team to support our future growth ambitions. We're looking for a Credit Risk Manager to help drive the credit and growth strategy for Flex originations. You will lead a team of analysts responsible for developing the credit and pricing strategies as we evolve our existing propositions and develop new products and distribution strategies. Our credit teams are part of our Data Discipline which drives a strong culture of data-driven decision making across the whole company. We're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives analysts the head space to focus on more impactful business questions and analyses. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. You'll play a key role: <ul><li>Lead a team of analysts that will develop credit and pricing strategies for our growing range of Flex products and distribution channels</li><li>Work closely with Flex squad leadership to develop and execute an ambitious growth strategy for Flex</li><li>Collaborate with people from engineering, marketing, product, risk and control to design and deliver new products and customer journeys</li><li>Lead the development and maintenance of the NPV models and affordability strategies that underpin the Flex underwriting decisions</li><li>Monthly monitoring and reporting on Flex originations performance to stakeholders up to executive level</li><li>Build, maintain and own the database tables and dashboards that provide insights and promote rapid, data-driven decisions.</li><li>Collaborate with the Decision Science team to maximise value from our internal and external data through cutting-edge ML models</li><li>Promote a culture of proactive, high quality analysis and ensure we have the right credit capabilities, infrastructure and talent in place to scale safely</li></ul> You should apply if: What we're doing here at Monzo excites you! <ul><li>You have extensive experience in unsecured lending, ideally credit cards</li><li>You have a deep understanding of lending economics and have experience developing and deploying underwriting strategies and credit models.</li><li>You have strong analytical and data capabilities, backed up by technical coding skills. SQL is a must-have, Python and Looker experience is a plus.</li><li>You have a strong understanding of the regulations that apply to lending in the UK.</li><li>You have track record leading and developing analytical teams</li><li>You thrive in a fast-paced environment and are keen for the chance to improve our products and help ship changes to our customers</li><li>You are a strong communicator, able to cut through complex problems and articulate decision points, particularly to senior leadership.</li><li>You have experience in project management and coordination across teams.</li><li>You work well collaborating in a team with diverse skill-sets and personality types.</li><li>You are highly motivated and energised by the idea of bringing a positive impact to our customers and Monzo.</li></ul>The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! <ul><li>Recruiter call </li><li>Initial call with the hiring manager </li><li>Final loop of interviews meeting the team</li></ul>Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a> What's in it for you: We can help you relocate to the UK We can sponsor visas This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences +And much more, see our full list of benefits here #LI-CS #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Credit Risk Manager, Flex Originations (Credit Cards)

Job summary Cwm Taf Morgannwg University Health Board is seeking a dedicated and experienced Asbestos Compliance Officer to join our team, based at Prince Charles Hospital in Merthyr Tydfil. The successful candidate will play a crucial role in ensuring asbestos compliance within the Capital and Estates Directorate. Main duties of the job Reporting to the Head of Assets, Governance, and Technical Services, the post holder will be responsible for all aspects of asbestos compliance. Overseeing asbestos contractors to ensure compliance with regulations and safety standards. Management of asbestos surveys to identify and assess asbestos-containing materials. Preparing detailed specifications for tender/quotation processes related to asbestos removal. Reviewing and preparing comprehensive asbestos risk assessments and method statements. Performing regular asbestos inspections, managing and maintaining the asbestos register, assisting with other Capital and Estates compliance matters as needed and managing the provision of asbestos awareness training to staff and contractors. Qualifications and Skills: Significant experience as an asbestos analyst. Educated to Master's Degree level or possess equivalent knowledge and experience in relation to asbestos and asbestos analysis. P402 surveying, P406 supervisory. Possess a high level of understanding of asbestos legislation, and compliance issues relating to asbestos. Good understanding of asbestos policy and safety procedures. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: <ul><li>We listen, learn and improve</li><li>We treat everyone with respect</li><li>We all work together as one team</li></ul>We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications and Knowledge Essential <ul> <li>British Institute of Occupational Hygiene (BIOH) Qualification P402, P405</li> <li>Qualifications, knowledge of asbestos legislation and health and safety law.</li> </ul> Desirable <ul> <li>BIOH Qualifications P406, P407</li> <li>BIOH Certificate of competence in asbestos</li> </ul> Experience Essential <ul> <li>Proven experience of developing written asbestos plans and safety procedures</li> </ul> Desirable <ul> <li>Experience of asbestos management or analyst within healthcare premises</li> </ul> Skills Essential <ul> <li>Computer literate (management of asbestos database)</li> </ul>Person Specification Qualifications and Knowledge Essential <ul> <li>British Institute of Occupational Hygiene (BIOH) Qualification P402, P405</li> <li>Qualifications, knowledge of asbestos legislation and health and safety law.</li> </ul> Desirable <ul> <li>BIOH Qualifications P406, P407</li> <li>BIOH Certificate of competence in asbestos</li> </ul> Experience Essential <ul> <li>Proven experience of developing written asbestos plans and safety procedures</li> </ul> Desirable <ul> <li>Experience of asbestos management or analyst within healthcare premises</li> </ul> Skills Essential <ul> <li>Computer literate (management of asbestos database)</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Cwm Taf Morgannwg University Health Board Address Prince Charles Hospital Gurnos Merthyr Tydfil CF47 9DT Employer's website

Asbestos Compliance Officer

About The Role We are looking for an enthusiastic and passionate person to join our successful team that is reflective and creative in practice. Working collaboratively with all stakeholders you will strive to ensure that the children and young people in our care reach their full potential. You will work from our Cardiff office; however, you may be required to travel in your role to support the business within your region, which can be for a variety of reasons including office cover, training and meetings. We are looking for a committed member of the team who would like to work within a children's service offering fostering, residential and education services to children and young people. This is a one year contract for maternity cover. You will <ul> <li>Support the organisation in ensuring that the service is run in line with the Government Legislation, Regulations and Standards, together with the Inspecting Body.</li> <li>Represent Compass Fostering Vision and Values, whilst developing and providing a comprehensive and flexible administration service to all stakeholders.</li> <li>Have a willingness to understand fostering regulations, child care law and safeguarding issues.</li> <li>Be a strong team player and be able to demonstrate excellent verbal and written communication skills.</li> <li>Attend meetings as required and ensure accurate minutes/notes are produced.</li> <li>Be able to answer incoming telephone calls in a professional and friendly manner.</li> <li>Be proficient in using Microsoft Word and Excel and have a willingness to learn the use of our in-house databases.</li> <li>Have an ability to work under pressure and priorities your workload whilst remaining calm and professional.</li></ul>Previous administrative experience is preferred for this role. Applicants need to be fluent in Welsh (speaking &amp; writing). You will also be required to translate from English to Welsh &amp; vice versa. What we can offer you <ul> <li> Cashback for various medical appointments &amp; treatments including optical and dental with MediCash.</li> <li>Win up to £150 per month in our REACH awards.</li> <li>Receive £200 (2 years), £400 (5 years) and £600 (10 years) service awards, plus up to £500 special recognition award for outstanding practice.</li> <li>25 days annual leave, rising to 28 days within 4 years, plus all bank holidays.</li> <li>Additional 2.5 days each year for your birthday, a health and wellbeing day and a half day festive shopping day.</li> <li>Life Assurance Scheme. Named beneficiaries qualify for 3x annual salary after successful completion of probationary.</li> <li>Salary sacrifice schemes, including childcare vouchers, technology and cycle to work.</li> <li>Clear progression pathways with our Management Training programme.</li></ul>The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to satisfactory references. Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As we continue to grow, we know that we must have the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our children and young people. IND03

Compliance Administrator (Mat Cover)

Graduate KYC Compliance Analyst - £26,200 - These positions are based in our Cardiff office. We welcome applicants who are located in Cardiff, Bristol, and the surrounding areas of South Wales, and are able to commute to our office a few times per month. Are you a recent graduate looking to jumpstart your career in consultancy? Join the dynamic team at Projective Group and explore exciting opportunities as a Graduate KYC Compliance Analyst. About Projective Group We are Projective Group, a Financial Services Consultancy that excels in business, technology, and innovation consulting, focusing on the financial and legal industries. Our expertise spans Data, Risk and Compliance, Payments, Transformation, and Talent, supporting both financial services and legal clients with tailored solutions. At Projective Group, we pride ourselves on a collaborative approach. We listen to our clients' needs and deliver tailored solutions that drive successful outcomes. About the Role We are looking for a number of Junior Analysts to join our team, working with one of our prestigious clients. In this role, you will be crucial in ensuring compliance with legal and regulatory requirements through KYC processes. As a Junior Analyst, you will work directly with stakeholders in a dynamic consultancy setting, contributing to both compliance and risk management efforts. To support your professional development and growth, you will receive full training, including certification, through our Academy. This training will allow you to kick-start your career in the exciting world of financial services as a consultant. These roles are ideal for recent graduates in Law or related fields who are motivated to pursue a career in consulting and assist organisations in achieving their strategic goals. What will you be doing? (We don't expect you to be an expert yet!) <ul><li>Conduct detailed due diligence and risk assessments for individuals and entities.</li><li>Monitor transactions to identify and investigate potential suspicious activities.</li><li>Ensure strict compliance with AML (Anti-Money Laundering) and other regulatory frameworks.</li><li>Maintain and update client records with precision, adhering to legal and compliance standards.</li><li>Identify, investigate, and escalate potential red flags or areas of risk.</li><li>Analyse and assess processes, risks, and controls to identify opportunities for improvement.</li><li>Deliver clear, actionable insights by documenting and presenting findings to stakeholders, from operational teams to senior management.</li><li>Build and sustain strong client relationships, contributing value to every project.</li></ul>What we're looking For <ul><li>A degree in Law or Criminology with a minimum of 2:1 or higher.</li><li>No prior experience is required; however, an interest in financial services, consulting, or legal frameworks, with any relevant educational or practical exposure, is a plus.</li><li>You should bring intellectual curiosity, a proactive, entrepreneurial mindset, strong analytical skills, and attention to detail.</li><li>Ability to manage multiple tasks and deadlines in a fast-paced environment.</li><li>Exceptional communication skills, with the ability to engage with diverse stakeholders.</li><li>A keen interest in learning and growing professionally in financial services and consulting.</li></ul>Ok, I'm interested; what can I expect? <ul><li>Comprehensive training and certification through our Academy.</li><li>A dynamic, inclusive culture that celebrates diversity and professional development.</li><li>Opportunities to work with high-profile clients in the legal and financial sectors.</li><li>No unnecessary KPIs.</li><li>Enjoy hybrid working arrangements for flexibility and work-life balance. This role is based in our Cardiff office, and we welcome applicants from Cardiff, Bristol, and the surrounding South Wales areas, with a few office visits each month.</li><li>We have a reputation for establishing a working environment that encourages fun and creativity.</li></ul>Ok, I'm sold; what happens next? Ready to take the first step in your consulting career? Click "Apply" today to join the Projective Group team. For more about us, visit projectivegroup.com or click here to view our recruitment info pack - Candidate info pack Diversity &amp; Inclusion At Projective Group, we celebrate diversity and inclusion. We welcome candidates from all backgrounds, ethnicities, genders, religions, abilities, and neurodivergent perspectives. Please let us know if you require adjustments during the recruitment process. Keywords KYC Analyst | Financial Services | Consulting Careers | Law Consultancy | Graduate Opportunities | Risk and Compliance | AML Analyst | Due Diligence | Career in Consultancy | Hybrid Work | Legal Compliance Careers | Remote Work | Graduate Jobs UK | Entry-Level Consultant | Cardiff Jobs | Financial Compliance | GDFM Certification | Compliance Careers | Risk Assessment Jobs | Consultancy Training Programs | Projective Group Careers | Graduate Consulting Roles | AML Compliance Careers | KYC Careers | Legal Compliance Analyst | Consulting Opportunities UK | Graduate Compliance Analyst

Graduate KYC Compliance Analyst

Vacancy Name Tax Compliance Manager - Cardiff Vacancy No VN1158 Employment Type Permanent Duration N/A Location City Cardiff Location Country United Kingdom Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 2500 colleagues operate collaboratively, combining collective expertise to maximise potential. Description We are seeking a highly skilled and detail-oriented Tax Compliance Manager with strong experience in UK personal and corporate taxation. The successful candidate will take responsibility for managing and ensuring compliance across all tax matters for the organisation and its key stakeholders. You will work closely with internal teams and external advisors to ensure accurate, timely filings and proactive tax risk management. Key Responsibilities • Oversee and manage all aspects of corporate and personal tax compliance, including the preparation, review, and submission of tax returns (CT600s, SA100s, etc.). • Ensure compliance with all relevant HMRC regulations and UK tax laws. • Act as the primary contact for HMRC inquiries, audits, and correspondence. • Work with external advisors and internal finance teams to ensure accurate tax computations and disclosures. • Monitor tax legislation and provide advice on the impact of regulatory changes. • Provide tax support for annual accounts, audits, and statutory filings. • Manage and improve internal tax control processes and systems. • Support tax planning initiatives to ensure efficient tax structuring and optimisation for both corporate and personal matters. • Prepare and manage the tax compliance calendar to meet all filing deadlines. • Train and support junior staff or stakeholders on tax compliance matters. • Provide Tax compliance services where appropriate to a large selection of clients • Manage a portfolio of clients, including interaction with clients and colleagues to ensure all deadlines (client &amp; statutory) are met • Develop relationships with clients and people within the firm • Identify risks in relation to the Firm's quality control procedures and raising to the appropriate person • Supporting Partners and managing a team • Compliance for some large groups; • Writing client reports • Lead complex projects • Revision of technical and financial assessments prepared by other members of the team. Key Requirements • Professional tax qualification (CTA, ACA, ACCA, ATT, or equivalent). Additional Requirements • Experience managing a portfolio of clients • Commercially minded with a clear perception of client requirements • Confident and professional Model Hybrid Salary Competitive Benefits • Company Pension Scheme • 25 days of annual leave + bank holidays • Additional annual leave days from certain levels of seniority • Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum • Business closure over Christmas* • Life Assurance x4 annual salary • Enhanced family leave policies • Enhanced Company Sick Pay • Employee Assistance Programme - 24/7 support, free and confidential • Corporate Discounts Platform Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent &amp; self-funded at corporate rates) such as: • PMI single or family • Critical Illness Cover • Cash plan • Cycle to work • Eye care • Dental *subject to exceptions and business needs

Tax Compliance Manager - Cardiff

Job Description We're looking for a Client Relations &amp; Compliance Assistant, responsible for addressing client dissatisfaction and managing complaints through informal resolution, ensuring a positive client experience. This role is critical in maintaining strong client relationships, providing an accessible platform for clients to voice their concerns, and managing these concerns in a timely and effective manner. The role will also support compliance efforts in areas such as GDPR, Subject Access Requests (SARs), and Anti-Money Laundering (AML), ensuring all relevant documentation and records are accurately maintained. enthusiastic and engaged individuals to assist with the administration and general clerical duties in our Residential Conveyancing department. What you'll be responsible for: COMPLAINTS MANAGEMENT <ul><li>Serve as the first point of contact for clients raising concerns or dissatisfaction.</li><li>Engage with clients in a friendly, professional, and empathetic manner to resolve complaints informally and quickly.</li><li>Listen to client complaints, acknowledge their concerns, and take proactive steps to resolve issues.</li><li>Provide clear communication regarding the next steps if informal resolution is not possible and signpost clients to formal complaints channels or escalate where necessary.</li><li>Track complaints, identifying trends or common themes within the organisation, and carry out thematic analysis of complaints against departments or teams.</li><li>Work closely with internal teams to address recurring issues or systemic challenges identified through client feedback.</li></ul>COMPLIANCE &amp; RISK <ul><li>Manage Subject Access Requests (SARs) by collating the required documentation and reviewing the information with support from the Risk &amp; Compliance Manager.</li><li>Support the initial investigation and handling of complex GDPR and AML breaches, ensuring compliance with relevant regulations and procedures.</li><li>Assist with maintaining the Howells Hub by updating compliance forms, documentation, and policies.</li><li>Maintain compliance-related spreadsheets, including but not limited to Breaches Registers, to ensure that records are accurately tracked and up to date.</li></ul>GENERAL ADMINISTRATION &amp; REPORTING <ul><li>Record and report client complaints and compliance issues to senior management, offering recommendations for improvements where applicable.</li><li>Ensure that all communication, actions, and resolutions related to complaints and compliance matters are well documented.</li><li>Assist with ad-hoc compliance-related tasks as required.</li></ul>What we're looking for: <ul><li>Experience in customer service, client relations, or complaints handling, particularly within a phone-based environment.</li><li>Experience working within a residential conveyancing environment is desirable but not essential. </li><li>A basic understanding of compliance areas such as GDPR, AML, and handling Subject Access Requests (SARs) is desirable but not essential (training will be provided).</li><li>Previous experience in an administrative or support role, particularly in compliance or client-facing positions, is beneficial.</li></ul>What you'll receive: <ul><li>Competitive Salary</li><li>Annual Leave: Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.</li><li>Annual Leave Purchase Scheme: Option to buy up to 3 extra days of leave annually to support your work-life balance.</li><li>Gym Discounts: Access discounted memberships to help you stay active and healthy.</li><li>Growth &amp; Development: We're invested in your career with opportunities for learning and advancement.</li><li>Milestone Recognition: Celebrate your dedication with recognition and awards for key milestones.</li><li>Events: Take part in various networking, corporate, and charity events throughout the year.</li><li>Refer a Friend Scheme: Get rewarded for referring talented friends and connections to join the team. </li></ul>If you have any questions about this opportunity, please email <a href="mailto:recruitment@howellslegal.com" target="_blank">recruitment@howellslegal.com</a> Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.

Client Relations & Compliance Assistant

The Vacancy Aldermore Group - why we exist Let us tell you a bit about us We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell you a bit about the opportunity The Compliance Manager, Framework and Policy SME reports into the Group Compliance Director. The purpose of the role is to develop, enhance, and maintain the Group's Regulatory Risk framework and inventory of Compliance and Conduct policies, standards and procedures. You will play a key role in developing and implementing compliance oversight, promoting a culture of integrity and transparency, and supporting the Group's compliance objectives. To act as an ambassador of the Bank's vision to; Back more people to go for it in life and in business. What will your day look like? This role is a key part of our Compliance team and will report directly to the Group Compliance Director, who will support your growth through regular performance reviews, 1-1 meetings, and development conversations. As Compliance Manager, you will be the go-to expert on Regulatory Risk frameworks, policies, and standards across the Group, ensuring alignment with FCA and PRA requirements. Your key responsibilities will include: <ul> <li>Acting as the primary subject matter expert on Regulatory Risk frameworks, policies, and standards.</li> <li>Developing, enhancing, and maintaining the Group's Regulatory Risk framework and the inventory of Compliance and Conduct policies, standards, and procedures.</li> <li>Keeping up to date with industry developments and regulatory changes, embedding best practices into the Group's Regulatory Risk framework and policies.</li></ul>What do we expect from you? <ul> <li>An expert in Regulatory Risk framework and policy development within the financial services industry.</li> <li>Strong knowledge of UK regulatory frameworks, as well as industry best practices in within the financial services industry.</li> <li>High degree of accuracy and attention to detail.</li> <li>Excellent written and verbal communication with the ability to communicate complex regulatory concepts to non-specialist stakeholders.</li> <li>Ability to influence and engage with senior management and build collaborative relationships across the bank.</li></ul>What can you expect from us? <ul> <li>A friendly and flexible culture, the same as how we work with our customers.</li> <li>A growing organisation that means there's lots of opportunities to progress</li> <li>A drive for continuous improvement, which you will be empowered to get behind from day one.</li> <li>And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. </li></ul>Still curious? Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. Please note that we have a thorough referencing process, which includes criminal record chec The Company We champion equality by supporting the exceptions to the rule and getting finance to where it's needed. We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around. Behaviour Framework Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we'll ask you to talk through some examples where you've demonstrated these behaviours in your previous roles. The Benefits As you would expect, we offer a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development throughout your journey with us. Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect: Your Company Benefits <ul> <li>Discretionary bonus scheme</li> <li>Aviva Digital GP</li> <li>Bus And Tram Benefit</li> <li>Employee Assistance Programme</li> <li>Eyecare Voucher &amp; Display Screens/Desk Set-Up</li> <li>Flu Jab Vouchers</li> <li>Group Income Protection</li> <li>Life Assurance</li> <li>Metrolink Annual Pass &amp; Clipper Ticket</li> <li>Microsoft Discounts</li> <li>Private Medical Insurance Shopping Discounts</li> <li>Toothfairy</li> <li>Your Workplace Pension</li> <li>Hybrid Working</li></ul>Benefits You Can Choose <ul> <li>Critical Illness</li> <li>Cycle To Work</li> <li>Dental Insurance</li> <li>Give As You Earn</li> <li>Government Tax-Free Childcare Scheme</li> <li>Octopus Electric Vehicles</li> <li>Save Our Planet</li> <li>Season Ticket Loan</li> <li>Spouse Or Partner Life Assurance</li> <li>Technology</li> <li>Wearable Technology</li> <li>Wellbeing App</li> <li>Will Writing</li></ul>

Compliance Manager - Framework and Policy SME

Job Title: Audit Senior Manager - Conduct and Operational Risk Working Pattern: Part-time working pattern, flexible to be agreed but preferred 4 days, 29 hours per week Salary: FTE up to £95,000 and up to 20% bonus and benefits Location: Flexible - Embrace hybrid work from any of our vibrant UK offices in Blackpool, London or Cardiff. Some travel between offices will be required on occasions. At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated senior audit professional, ready to make an impact, we've got a space with your name on it! We're at the start of an exciting journey to evolve our Internal Audit strategy with the aim of building an amazing in-house Tandem audit team delivering assurance that is built on trusted business partnerships. This is a key senior hire who will play a vital role in making sure we deliver high quality assurance and advisory work to support effective risk management and a strong control culture. As such we're looking for an ambitious and purpose-driven Audit Senior Manager who is energised by the opportunity to make a real difference across the Bank to join the Audit leadership team, reporting to the Head of Internal Audit (SMF5). We are Tandem - Where impact meets innovation Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. Your team: Collaborators in change Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. The Audit Senior Manager will have the opportunity to actively shape the strategic direction of the Internal Audit function, supporting the Head of Internal Audit to evolve the function's approach and ways of working reflective of the Bank's evolving needs. The role holder will be responsible for leading the Conduct and Operational Risk Internal Audit team and relevant elements of the audit plan. The role holder will also be responsible for developing and maintaining strong cross functional senior relationships across the Bank to deliver independent risk-based and objective assurance, advice, insight and foresight to Senior Management and the Board Audit Committee, helping the Bank to responsibly achieve its strategic objectives. Your Impact: Building a greener tomorrow As an Audit Senior Manager (Conduct and Operational Risk) at Tandem your focus will be on: <ul><li>Leading the Conduct and Operational Risk Internal Audit team, including performance management, coaching and developing the team</li><li>Overseeing quality delivery of the Conduct and Operational Risk elements of the audit plan, including review supervision and oversight and quality of audit reporting outputs</li><li>Providing support, steer, and challenge to the business on outcomes and actions arising from audit activities</li><li>Maintaining and evolving the Audit risk universe, taking a lead role in audit planning processes to ensure a dynamic and relevant audit plan that provides appropriate levels of assurance</li><li>Increasing the function's visibility and building credibility with the business by developing a strong partnership model across the Bank, leading relationships with senior management in key business functions</li><li>Supporting the Head of Internal Audit in delivering against the strategic objectives of the audit function</li><li>Attendance at key governance forums/committees to positively influence discussion and continual promotion of a positive risk aware culture</li><li>Influence positive change and discussion in relation to the Bank's governance and control framework</li><li>Producing MI for bank wide Executive Committee's on assurance activity</li><li>Deputising for the Head of Internal Audit, as needed</li></ul>We'd love to hear from you if you have: <ul><li>Significant experience leading, planning, execution and reporting on internal audits with exceptional project management skills able to oversee teams to deliver high quality audit work</li><li>Subject matter expertise in conduct and operational risk areas</li><li>Excellent understanding and ability to make appropriate assessments of risk management and control frameworks, demonstrating relevant professional judgment</li><li>Strong understanding of the regulatory environment within which Tandem Bank operates</li><li>Strong relationship management and influencing skills to maximise the influence of our work, even when delivering difficult messages to senior stakeholders</li><li>Excellent communication and negotiation skills including the confidence to interact with and challenge senior stakeholders across the business </li><li>A collaborative approach to stakeholder management</li><li>A positive, can-do attitude and are passionate about elevating the impact of internal audit and finding ways to continually add value</li><li>A curiosity and tenacity to learn, who is confident approaching areas outside your core expertise in a thorough manner, getting to the heart of a matter quickly</li><li>Strong people management skills including the ability to lead, develop and motivate a team and support colleagues to deliver great work and achieve their potential</li></ul>It would be great, but not essential if you have: <ul><li>Experience of working in a digital or challenger bank</li><li>Experience in the use of data analytics or different ways of working, such as Agile to enhance quality and timeliness of audit input</li><li>Experience of designing, developing and implementing initiatives to improve audit quality or impact</li></ul>Rewards that reflect your value, what's in it for you? At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us: <ul><li>25 days annual leave plus 8 days Bank Holiday (FTE)</li><li>An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc</li><li>Buy or sell up to 5 days holiday a year</li><li>Healthcare cash plan through Westfield Health</li><li>Electric Vehicle salary sacrifice scheme</li><li>Cycle to Work salary sacrifice scheme and a free helmet</li><li>Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)</li><li>Smart Tech scheme (buy goods with 0% interest)</li><li>10% discount on solar panels</li><li>Tandem Hub for treats, cash back and discounts on UK retailers</li><li>2 days per year paid volunteering</li><li>Free cereal, snacks and drinks in all offices</li><li>Quarterly team social budgets</li></ul>Our Green Deal: Your Impact Amplified A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below: <ul><li>Volunteer 2 days a year for charity &gt; receive an early Friday finish</li><li>Raise £200 per annum for charity &gt; Tandem provide PR and marketing support</li><li>Have renewable energy at home &gt; receive an additional 1 day annual leave</li><li>Drive an electric car &gt; receive £500 towards a home charger</li></ul>Ready to make your mark? Apply now and let's pave the way to a greener world, together. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments. Sourcing Model Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

9 Jobs in Bridgend, UK