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Service Delivery and Compliance Manager Positions 2 Band / Grade B1 Salary £41,340 - £47,975 per annum Contract Type Fixed Term Contract Length 2 years with possibility of extensions and/or permanency Working Pattern Full Time Location Hybrid (on-site and remote) Leave entitlement Starting at 30 days per annum, pro-rata Closing Date 5th January 2025 at 23:55 Interview Date(s) Week Beginning 20/01/2025 Job Description Additional File UK Parliament Working at the UK Parliament offers a unique and rewarding career at the heart of the UK's democratic system. With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen. Staff Benefits In addition to your salary, we offer including: <ul><li>30 days' annual leave (increasing to 35 days after first full leave year). </li><li> with an average employer contribution of 28.97%. </li><li>Access to training and development. </li><li>Flexible working. </li><li>Interest free season ticket loan and bicycle loan.</li></ul>Introduction The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business. PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Estates Teams, Serjeant at Arms and Black Rod's office, Restoration &amp; Renewal teams, the Parliamentary Digital Service, and other key stakeholders. The Role Members' Security Support Service (MSSS) is part of the Parliamentary Security Department and we are currently looking to recruit two Service Delivery and Compliance Managers. The MSSS team fosters positive engagement with an emphasis on delivering great support to Members of Parliament. The team provides guidance, advice and support to members of both Houses and their staff, for security away from the parliamentary estate. There are two available posts. Post 1 will manage the team that deliver security operatives for Members. Post 2 will be responsible for managing the team that delivers Cyber Security (through contractors) and other security provisions. The scope of both roles is likely to evolve and grow in the future as security requirements change. Some of the responsibilities for this role include: <ul><li>Day to day management of the operational team(s) to deliver security measures for Members/staff.</li><li>Supporting the contract manager; proactively holding the contractors to account for delivery and ensuring compliance against the agreed framework.</li><li>Working collaboratively with the different sub-teams in MSSS and wider House to deliver approved or new security measures.</li><li>Acting as the central point of coordination between the House authorities, MPs', contractor(s) and other partners to resolve any delivery issues that may occur during daily operations.</li><li>Checking and understanding billing/invoicing/records to ensure accountability and raising purchase orders for the suppliers</li></ul>Skills and Experience To be successful in this role you will demonstrate: <ul><li>Experience of working in customer-focused service delivery; Ability to deliver excellent customer service in an understanding manner, including handling sensitive information appropriately; Ability to work with key stakeholders including suppliers, security officials, police and other government departments. Ability to lead individuals and teams, building and maintaining strong collaborative partnerships to achieve organisational goals, whilst upholding the values of equality, diversity and inclusion.</li><li>Experience of working with the contract manager and supplier to deliver exceptional performance; hold the supplier to account, whilst managing and influencing strong delivery; finding ways of measuring and ensuring delivery against requirements.</li><li>Ability to manage a varied workload, determining priorities and dealing with conflicting demands and changing priorities, whilst keeping colleagues and stakeholders informed. Ability to use information to identify future problems or risks and draw logical conclusions and provide innovative solutions to resolve issues.</li><li>Excellent communication skills with the ability to write concisely and clearly, while adapting style and content to meet the needs of diverse audiences. Have proven interpersonal, diplomatic and relationship-building skills to nurture and establish positive working relationships; Use influence and negotiation at all levels, including engaging directly with MPs and their staff.</li><li>Ability to develop new systems to assist the team in working smarter. Providing examples of good digital tool usage for handling records, data and collaborative trackers or dashboards to improve processes, e.g. Microsoft software (Office 365 applications, outlook, word, excel, power-bi etc)</li></ul>Next Steps and Additional Information Application Form- If you would like to apply for this role, please submit an application providing evidence against criteria 1 - 5 in the Job Description. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV and/or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications. Please note that there may be some delays in this process due to the busy Christmas period. #LI-Hybrid

Service Delivery and Compliance Manager

We're looking for a Regulatory Conduct Compliance Officer - Maternity Cover The Regulatory Conduct Compliance Officer Officer will be responsible for supporting the Head of Regulatory Compliance with the management and oversight of conduct risk within iwoca. This role is vital in ensuring that iwoca understands and adheres to regulatory standards, and industry best practices, particularly those set by the Lending Standards Board (LSB). The role will work closely with compliance, operations, and funnel teams to identify, assess, and mitigate conduct risks, promote, and support iwoca's objectives of ensuring good customer outcomes in our operations. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service Your mission <ul><li>Conduct Risk Management: <ul><li>Develop, implement, and maintain a conduct risk framework specifically tailored to unregulated SME lending activities, aligned with the standards of the Lending Standards Board.</li><li>Identify, assess, and monitor conduct risks, ensuring effective management within our risk appetite and in accordance with LSB principles.</li><li>Collaborate with the Head of Regulatory Compliance to establish and communicate clear conduct risk policies and procedures, ensuring they reflect LSB standards.</li></ul></li></ul><ul><li>Compliance Monitoring: <ul><li>Conduct regular audits and reviews of lending practices to identify potential conduct risks, with a focus on adherence to LSB guidelines, and recommend corrective actions where necessary.</li><li>Develop and maintain a comprehensive risk register, ensuring that all identified risks are regularly reviewed and updated, particularly in relation to LSB compliance.</li></ul></li></ul><ul><li>Training and Awareness: <ul><li>Provide training and guidance to staff on conduct risk, responsible lending practices, and the importance of treating customers fairly, with a particular emphasis on LSB standards.</li><li>Promote a strong risk culture across iwoca, ensuring that all employees understand their role in managing conduct risk and maintaining LSB compliance.</li></ul></li></ul><ul><li>Reporting and Analysis: <ul><li>Support the Head of Regulatory Compliance with preparation of regular reports on conduct issues for senior management and the Risk Committee, highlighting key risks, trends, and mitigation actions, with specific reference to LSB compliance.</li><li>Analyse data and metrics related to conduct risk and customer outcomes, using insights to inform decision-making and continuous improvement, particularly in line with LSB standards.</li></ul></li></ul><ul><li>Stakeholder Engagement: <ul><li>Act as the first point of contact for conduct risk matters, working closely with internal stakeholders, including but not limited to the legal, and operations teams, and ensuring alignment with LSB standards.</li><li>Engage with external stakeholders, such as the Lending Standards Board to stay informed about emerging risks, trends, and regulatory changes.</li></ul></li></ul>Requirements <ul><li>Minimum of 3 years experience in a conduct risk, compliance, or similar role within financial services, with exposure to lending products.</li><li>Strong understanding of conduct risk principles and their application in unregulated lending environments.</li><li>Experience working with or within the standards set by the Lending Standards Board (LSB) is desirable.</li><li>Familiarity with the regulatory landscape affecting SME lending in the UK, even in unregulated sectors.</li><li>Bachelor's degree in finance, law, business, or a related field.</li><li>Professional qualifications in risk management, compliance, or a related discipline are desirable.</li></ul>The salary We expect to pay from £45,000 - £50,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: <ul><li>Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks</li><li>Events and clubs, like bingo, comedy nights, yoga classes, football, etc.</li></ul>The benefits <ul><li>Medical insurance from Vitality, including discounted gym membership</li><li>A private GP service (separate from Vitality) for you, your partner, and your dependents.</li><li>25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave</li><li>A one-month, fully paid sabbatical after four years.</li><li>Instant access to emotional and mental health support.</li><li>3% Pension contributions and share options.</li><li>Generous parental leave and a nursery tax benefit scheme to help you save money.</li><li>Cycle-to-work scheme and electric car scheme.</li><li>Two company retreats a year, we've been to France, Italy, Spain, and further afield.</li></ul>And to make sure we all keep learning, we offer: <ul><li>A learning and development budget for everyone.</li><li>Company-wide talks with internal and external speakers.</li><li>Access to learning platforms like Treehouse.</li></ul>Useful links: <ul><li>iwoca benefits &amp; policies</li></ul>

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