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Manages customer complaints assuring accurate complaint description, root cause is identified and a meaningful preventative measure is documented. Determines if customer claims are valid based on complaint evidence and works to minimize NWF financial exposure. Essential Functions: <ul><li>Manages and resolves customer accommodations, complaints, inquiries, credit requests, returns and demands</li><li>Reviews actions as documented in the PSR are applicable and follow up with appropriate people and departments as necessary to facilitate closure</li><li>Determines when PSR information is complete and complaint can be closed</li><li>Administers the Supplier Deviation Reporting (SDR) process &amp; system</li><li>Adjudicates disagreements on complaint accountability to assure the correct department is identified</li><li>Determines validity and scope of claims are accurate to minimize NWF financial exposure</li><li>Prepares, processes and authorizes credits, returns, allowances and adjustments</li><li>Provides Accounting Department return or claims accrual information for period close</li><li>Monitors PSR Database for anomalies to assure accurate reporting</li><li>Review, manage and approve freight charges and determines accountability</li><li>Provides back-up support when necessary to the Compliance Coordinator</li><li>Performs other duties as assigned</li></ul>Interaction: <ul><li>Works with all manufacturing facilities</li><li>Interacts with Plant Management including Plant Managers and Quality Managers</li><li>Interacts with all Corporate functions but primarily Sales, R&amp;D, and QA</li><li>Occasionally interacts with Senior Management</li></ul>Qualifications: <ul><li>Minimum 1-2 years of experience in Quality or Compliance in a manufacturing industry</li><li>Knowledge of NWF manufacturing and products to enable investigation of complex issues</li><li>Strong verbal and written communication skills</li><li>Strong Analytical and problem solving skills</li><li>Multi-tasking and Organizational Abilities</li><li>Negotiating Skills</li><li>Decision Making</li><li>Ability to determine trends</li><li>Root Cause Analysis</li><li>General knowledge of Adobe applications, Microsoft 0ffice and Lotus Notes</li></ul>$55,900-$65,000 a year

Customer Compliance Specialist

We are seeking an experienced Trade Compliance Analyst to join our Team! The primary focus of this position is to facilitate global trade and help ensure compliance with customs regimes and various other agency regulations, globally. The ideal candidate must exhibit strong research and analytical skills as this position will be assisting with the interpretation of import and export regulations then conclude how they apply to Waldom and suggest changes to internal procedures accordingly. If you have a passion for trade compliance and are looking for a challenging yet rewarding role, and can bring the required experience to the table, we encourage you to apply! Essential Job Functions: <ul><li> Represent Trade Compliance by maintaining communication with management and staff across multiple business functions </li><li> Utilize knowledge of trade compliance operations for import and export transactions</li><li> Perform daily operational tasks, i.e. responding to compliance alerts and new customer and vendor set-up requests</li><li> Perform Restricted Party Screening (RPS) activities utilizing Visual Compliance</li><li> Perform compliance review of import and export documentation for international shipments </li><li> Validate Country of Origin (COO), Harmonized Tariff Schedule Codes (HTS), Schedule B Codes and Export Classification Control Numbers (ECCN)</li></ul><ul><li>Identify and classify accurate ECCN, HTS and Schedule B classifications for our products</li></ul><ul><li> Respond to inquiries and maintain relationships with freight forwarders, customs brokers, foreign consignees/suppliers, and other strategic vendors regarding documentation requirements and other import and export regulations to ensure timely Customs clearance </li><li> Generate performance metrics for export and import processes utilizing Excel</li></ul><ul><li>Ensure compliance with Export Control regulations, as well as conforming with internal corporate policies and procedures</li></ul><ul><li> Maintain applicable trade compliance records in accordance with regulatory requirements and internal procedures</li><li> Participate in training and audit assessment programs to ensure implementation and effectiveness of internal controls</li><li> Support Compliance department in investigating and resolving compliance problems, questions, or complaints</li><li> Perform outreach to manufacturers in support of compliance data collection activities</li><li> Participate in process improvement projects as required</li><li> Provide backup support to product material Compliance Specialist and Logistics Coordinator</li></ul>Qualifications: <ul><li>Minimum of 1 year working in HTS and Schedule B Classification required. Additionally, 2+ years of experience in Export/Import Administration or compliance strongly preferred. <ul><li>Professional certification in Export/Import controls and regulations, EAR/ITAR, as well as the USHTS is a plus.</li></ul></li><li>Associates degree or higher is preferred. Minimum of HS Diploma or GED required.</li><li>Analyze and interpret global export, import regulations, and maintain current knowledge of changes</li><li>Proficiency in using US Customs tools and databases, i.e. ACE</li><li>Excellent communication and interpersonal skills to liaise effectively with internal teams, vendors, and customers</li></ul><ul><li> Able to learn and use new web-based applications including workflows and databases</li></ul><ul><li>Ability to classify export control classification numbers (ECCN, Schedule B and HTS)</li></ul><ul><li> Analytical and database management skills </li><li> Intermediate to advanced Microsoft Excel, Word and PDF Editor skills</li><li> Detail-oriented with strong problem-solving skills</li><li> Strong written communication skills </li></ul><ul><li>Ability to thrive in a fast-paced and dynamic environment</li><li>Excellent command of the English language</li></ul>Here's a Few Things We Offer You: <ul><li>Top quality medical, dental, vision, and life insurance plans Waldom pays the majority of the medical plan cost</li><li>Fourteen (14) days of paid time off (PTO) annually <ul><li>(accrued at 2.15 hours per week for the first four (4) years of employment</li></ul></li><li>8 Paid holidays plus 1 floating holiday </li><li>8 hours of paid volunteer time off annually</li><li>Corporate Discount Program</li><li>Employee Assistance Program 100% Waldom Paid!</li><li>Generous Paid Maternity &amp; Paternity Leaves</li><li>Tuition Reimbursement Program </li><li>Scholarship Program: for your eligible children, grandchildren &amp; legal dependents, up to $8k a year</li></ul>Physical Requirements: <ul><li> This role primarily requires sitting for extended periods at a computer workstation, with occasional standing or walking to retrieve documents or interact with colleagues. </li></ul>Working Conditions: <ul><li> Work will be performed in a standard office environment, with frequent use of computers and office equipment, requiring the ability to sit for extended periods and perform repetitive hand movements while typing; occasional lifting of light items may be necessary.</li></ul>Affirmative Action/EEO Statement: Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs. Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

Trade Compliance Analyst

Job Posting Start Date 01-08-2025 Job Posting End Date 03-24-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary The Quality Compliance Specialist will be based in Buffalo Grove, IL, reporting to Director of Quality. The Quality Compliance Specialist will be in charge of the Regulatory and Quality Systems Internal Audits. Holds up the organization to conform and comply with regulations, internal policies, directives, and procedures in order to achieve and exceed the quality goals expected by the customer and the organization. What a typical day looks like: <ul><li>Assuring the conformance of all organization's regulatory and quality systems requirements.</li><li>Performing internal audits to verify compliance and conformance to all regulatory and quality systems requirements, including both Customer and Flext mandated.</li><li>Engage in External Audit Processes (Customers', Regulatory, Government Agencies, etc.).</li><li>Verify the proper implementation and effectiveness of the applicable Regulations, Standards, Policies, Directives and Basic Procedures versus applicable standards in the organization.</li><li>Provide holds up to any area that requires help to implement regulatory and quality requirements into their processes.</li><li>Develop training programs for internal users in subjects related to Regulations or Quality Systems.</li><li>Execute the formation of Regulatory and Quality Systems skilled employees that help holds up the organization.</li><li>Develop Internal Audits Programs.</li><li>Management of external Audits Programs.</li><li>Prepare the Audit Plan and related Audit Checklists.</li><li>Execute / Manage Audits according to the plan, prepare the audit reports and maintain all audit related records.</li><li>Plan, execute and follow up any Area/Process Audit when required by the organization.</li><li>Create audit reports that identify any Non-Conformance or Opportunities for Improvement found during the audit process.</li><li>Document all audit findings and request the corrective / preventive actions needed.</li><li>Participate as a key member for all external audits activities and maintain records as required.</li><li>Follow up on internal and external corrective actions to ensure timely implementation and validate their effectives.</li><li>Stay up to date on New/Revised Regulations, Standards, Policies, Directives and Level 1 Procedures.</li></ul>The experience we're looking to add to our team: <ul><li>Typically requires a bachelor's degree in related field or equivalent experience.</li><li>2 years of CAPA, nonconformance experience</li><li>2 years of technical writing experience</li><li>2+ years of medical devices/ pharma or biotech industry experience</li><li>QMS experience.</li></ul>What you'll receive for the great work you provide: <ul><li>Full range of medical, dental, and vision plans</li><li>Life Insurance</li><li>Short-term and Long-term Disability</li><li>Matching 401(k) Contributions</li><li>Vacation and Paid Sick Time</li><li>Tuition Reimbursement</li></ul>Pay Range (Applicable to Illinois) $59,100.00 USD - $81,300.00 USD Annual Job Category Quality Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email <a href="mailto:accessibility@flex.com" target="_blank">accessibility@flex.com</a> and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Quality Compliance Specialist

A Compliance Analyst establishes and implements quality control policies and compliance procedures that align with industry standards. They coordinate and manage product safety testing for high-risk items, performing thorough inspections, including visual checks, measurements, and functional testing to identify defects or deviations from specifications. Additionally, the analyst serves as a subject matter expert on compliance-related matters. Responsibilities: • Design and implement the company's compliance and internal inspection program by staying current on relevant rules and regulations and effectively communicating compliance requirements to the product development team and other departments. • Manage and coordinate all product testing for imported goods, including communication with vendors on required submissions to third-party labs and overseeing sample shipping. Provide testing results to vendors and Buyers and keep relevant teams informed on testing timelines. • Ensure compliance with industry regulations and internal quality standards by conducting regular audits, maintaining accurate records of tests and quality metrics, and overseeing precise product labeling. • Oversee new product samples with Product Development Team, to identify any potential compliance issues and provide recommendations. • Act as the primary liaison for regulatory agencies (e.g., CPSC, CBP, FDA) on compliance and safety testing inquiries and provide requested documents and certificates to external stakeholders, including those related to the U.S.-Mexico-Canada Agreement (USMCA), retailers, customers, and vendors. • Lead annual product recall simulations as the Facility Product Recall Coordinator, preparing reports for management and regulatory bodies, and managing communication with leadership and stakeholders during actual recalls, including quarantining affected products and notifying agencies as necessary. • Develop and update Standard Operating Procedures (SOPs) for continuous improvement by collecting, analyzing, and interpreting quality data to identify trends and areas for enhancement. • Inspect received products for compliance with PMall and regulatory standards, verifying packaging, color, and material composition, and summarize expectations and results for stakeholders. • Manage and review product remakes and customer complaints, providing feedback on customer inquiries and concerns with support from Customer Service and Management as needed. • Other duties as assigned. Education and Experience: • Bachelors Degree, or equivalent on-the-job experience • Certified Quality Inspector (CQI), Certified Quality Technician (CQT) or equivalent • Working knowledge of Good Manufacturing Practices (GMP's), the U.S. Consumer Product Safety Commission (CPSC), Consumer Product Safety Improvement Act (CPSIA), United States-Mexico-Canada Agreement standards, U.S Food and Drug Administration (FDA), U.S. Customs and Border Protection (CBP), U.S. Environmental Protection Agency (EPA), California Proposition 65 (Prop 65) and any other Federal State and City regulations. • Individuals who are Preventive Control Qualified Individuals (PCQI's), Global Food Safety Initiative Certified Individuals (GFSI), Hazard Acceptance Critical Control (HACCP) Certified individuals qualify for the role • 3+ years compliance experience Skills: • A keen eye for spotting defects and discrepancies • Ability to analyze data and identify root causes of quality issues • Ability to convey findings and recommendations clearly • Must be dependable, possess an extreme attention to detail, and have excellent production and communication skills. • Must be able to manage multiple projects under tight deadlines • Highly organized with ability to work with minimal supervision Working Conditions &amp; Physical Demands: • While performing the duties of this job, the employee must have the ability to sit at a computer for an extended period. Light to moderate lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to perform daily product inspections in warehouse; light to moderate lifting and walking is required. • During the holiday seasons, time off is limited.

4 Compliance Management Systems / Technology Jobs in Illinois