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The Vacancy Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world's most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRW's Office of the General Counsel Division is recruiting for the position of 'Complaints &amp; Compliance Administrator' to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model. Job purpose: To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads. The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes. The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division. To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed. The successful candidate must have: <ul> <li>A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.</li> <li>Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.</li> <li>Strong organisation skills and attention to detail to ensure delivery of high-quality work.</li> <li>Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.</li> <li>Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.</li> <li>Excellent levels of computer literacy including Microsoft Office applications. </li> <li>Knowledge of compliance related subjects.</li> <li>Willingness to attend training where relevant.</li> <li>Independent and excellent time management skills</li> <li>Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.</li> <li>Experience of complaints resolution or customer facing role.</li> <li>Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.</li> <li>Previous experience of working within humanitarian and development (third) sector is an advantage.</li> <li>Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.</li> <li>Demonstrates the flexibility and energy that is required for self-management and prioritising workload.</li> <li>Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.</li> <li>Willingness to travel within UK and internationally.</li></ul>For more information, please click on the Documents tab above to view the full Job Description. If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW's mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form. For more information on the excellent company benefits we offer our employees, please visit: <a href="https://www.islamic-relief.org/work-with-us/what-we-offer/" target="_blank">https://www.islamic-relief.org/work-with-us/what-we-offer/</a> PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025. Pre-employment Checks: Any employment with Islamic Relief will be subject to the following checks: <ul> <li>Screening clearance</li> <li>Proof of eligibility to live and work within the UK</li> <li>Receipt of satisfactory references</li></ul>Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship. Our values and commitment to safeguarding IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. Islamic Relief is an equal opportunities employer The Company Islamic Relief is a faith-inspired humanitarian aid and development agency working to save and transform the lives of some of the world's most vulnerable people. We work in over 45 countries, assist people of all faiths and none according to need and do not discriminate in any way. Our proximity means we can often respond swiftly to emergencies and work in areas that other organisations cannot access. We are the only UK-based Muslim faith-inspired charity to have been certified against the Core Humanitarian Standard on Quality and Accountability (CHS), which is designed to ensure that charities best meet the needs of the communities they serve. Islamic Relief is a member of the Disasters Emergency Committee (DEC), we have Consultative Status with the UN Economic and Social Council, and we are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement. What We Offer Islamic Relief Worldwide recognises our staff as our biggest asset, and so we offer a range of benefits designed to support their professional development, mental and physical health, and work/life balance. For more information click here. Personal learning and development opportunities Annual leave and additional leave Service related pension scheme Maternity, paternity, adoption and shared parental leave and pay Healthcare cash plan Employee assistance support Occupational advanced sick pay Mental Health First Aiders Charity volunteering Cycle to Work scheme On-site car parking Field visits Our Values Sincerity We are driven and motivated by sincerity to God and our duty to humanity. Excellence A commitment to excellence is a hallmark of our operations, programmes and conduct towards the vulnerable people we serve. Compassion Every life is precious, so we join other humanitarian actors in easing the suffering caused by disasters, poverty and injustice. Social Justice We empower poor and vulnerable people to have their rights fulfilled and to achieve their God-given potential. Custodianship We value and protect the Earth and its resources, including its people, and we aim to honour the trust people place in us to be transparent and accountable.

Complaints and Compliance Administrator

About The Role The Role: We are looking for a talented and ambitious Compliance Administrator who is dedicated to providing an excellent service to join our growing Office Administration team. If you are looking for an opportunity to work within a supportive, ambitious, growing and energetic team and would like to join an award-winning law led professional services business, we would like to hear from you. This role is a Fixed Term Contract of 14 months. You will be responsible for the following: <ul> <li>Provide full compliance administration support to the Employer's Agents / Quantity Surveyors in the delivering both private and affordable housing sector projects.</li> <li>Work flexibly within a wider administrative and technical administrative team to provide general administration support and a variety of clerical and related tasks to support the needs of the business.</li> <li>Manage incoming queries and requests appropriately together with updating clients CRM portals.</li> <li>Liaise with relevant project leads to obtain required information to update key logs and planners.</li> <li>Check information/ documentation provided to ensure accuracy and consistency.</li> <li>Treat all clients and colleagues to an excellent level of service.</li> <li>Be a point of contact for queries and lead on the residential defects process</li></ul>The Team Gateley RJA is a Chartered Quantity Surveying Practice who offer a comprehensive range of construction consultancy services, including quantity surveying, project management, employer's agent, clerk of works, and advisory services. Their team is experienced in various construction sectors such as health, care, industrial and manufacturing, residential, conservation, and commercial. Gateley RJA is dedicated to delivering tailored solutions to meet the specific needs of their clients, ensuring that project budgets, timelines, and quality standards are consistently met. They pride themselves on building long-lasting relationships with clients, with much of their work coming from repeat business and personal recommendations. Gateley RJA hold Investors in People Gold status, and strive to maintain a welcoming and people focused working environment The Person Candidates will be able to demonstrate the following attributes: <ul> <li>Methodical with excellent attention to detail and commitment to quality.</li> <li>Good standard of English.</li> <li>Strong verbal communication and influencing skills.</li> <li> Highly proficient in Microsoft suite, with a strong focus on excel.</li> <li>Excellent organisational and time management skills.</li> <li>Able to prioritise workload to meet deadlines.</li></ul>About Us The benefits With support, coaching and feedback from some of the most engaging colleagues around our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you'll be rewarded for your individual performance with an opportunity to receive an annual bonus. In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent). Finally, with Perks At Work/Home you can select a host of retail benefits that suit your needs alongside a Community Online Academy, free courses for all from fitness to coding to languages to hip hop dance. We are Gateley We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise that you bring; it's about attitude too. The 'Gateley Story' is the story of our people and our culture. It is what has got us to where we are today as a successful business and it's the driving force behind the Gateley Team Spirit and the values that have shaped it. We have a set of shared internal values that capture what the Gateley Team Spirit is and this includes five elements that bind us all together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do and Working Together. Every year across the group, we recognise members of our team that have gone and above and beyond and have lived these shared values. They are recognised at our annual Gateley Team Spirit awards. Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

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