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Job Description We're looking for a Client Relations &amp; Compliance Assistant, responsible for addressing client dissatisfaction and managing complaints through informal resolution, ensuring a positive client experience. This role is critical in maintaining strong client relationships, providing an accessible platform for clients to voice their concerns, and managing these concerns in a timely and effective manner. The role will also support compliance efforts in areas such as GDPR, Subject Access Requests (SARs), and Anti-Money Laundering (AML), ensuring all relevant documentation and records are accurately maintained. enthusiastic and engaged individuals to assist with the administration and general clerical duties in our Residential Conveyancing department. What you'll be responsible for: COMPLAINTS MANAGEMENT <ul><li>Serve as the first point of contact for clients raising concerns or dissatisfaction.</li><li>Engage with clients in a friendly, professional, and empathetic manner to resolve complaints informally and quickly.</li><li>Listen to client complaints, acknowledge their concerns, and take proactive steps to resolve issues.</li><li>Provide clear communication regarding the next steps if informal resolution is not possible and signpost clients to formal complaints channels or escalate where necessary.</li><li>Track complaints, identifying trends or common themes within the organisation, and carry out thematic analysis of complaints against departments or teams.</li><li>Work closely with internal teams to address recurring issues or systemic challenges identified through client feedback.</li></ul>COMPLIANCE &amp; RISK <ul><li>Manage Subject Access Requests (SARs) by collating the required documentation and reviewing the information with support from the Risk &amp; Compliance Manager.</li><li>Support the initial investigation and handling of complex GDPR and AML breaches, ensuring compliance with relevant regulations and procedures.</li><li>Assist with maintaining the Howells Hub by updating compliance forms, documentation, and policies.</li><li>Maintain compliance-related spreadsheets, including but not limited to Breaches Registers, to ensure that records are accurately tracked and up to date.</li></ul>GENERAL ADMINISTRATION &amp; REPORTING <ul><li>Record and report client complaints and compliance issues to senior management, offering recommendations for improvements where applicable.</li><li>Ensure that all communication, actions, and resolutions related to complaints and compliance matters are well documented.</li><li>Assist with ad-hoc compliance-related tasks as required.</li></ul>What we're looking for: <ul><li>Experience in customer service, client relations, or complaints handling, particularly within a phone-based environment.</li><li>Experience working within a residential conveyancing environment is desirable but not essential.</li><li>A basic understanding of compliance areas such as GDPR, AML, and handling Subject Access Requests (SARs) is desirable but not essential (training will be provided).</li><li>Previous experience in an administrative or support role, particularly in compliance or client-facing positions, is beneficial.</li></ul>What you'll receive: <ul><li>Competitive Salary</li><li>Annual Leave:Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.</li><li>Annual Leave Purchase Scheme:Option to buy up to 3 extra days of leave annually to support your work-life balance.</li><li>Gym Discounts:Access discounted memberships to help you stay active and healthy.</li><li>Growth &amp; Development:We're invested in your career with opportunities for learning and advancement.</li><li>Milestone Recognition:Celebrate your dedication with recognition and awards for key milestones.</li><li>Events:Take part in various networking, corporate, and charity events throughout the year.</li><li>Refer a Friend Scheme:Get rewarded for referring talented friends and connections to join the team.</li></ul>Apply Now If you have any questions about this opportunity, please email <a href="mailto:recruitment@howellslegal.com" target="_blank">recruitment@howellslegal.com</a> Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.

Client Relations & Compliance Assistant

Advert Compliance Assistant (4 Posts) Cardiff University is a prestigious institution in the heart of Wales, known for its vibrant campus, world-class research, and outstanding learning environment. The Estates and Campus Facilities team is integral to maintaining and enhancing the university's infrastructure, ensuring an exceptional experience for students, staff, and visitors. We are seeking 4 Compliance Assistants to join our Estates Department, to conduct regular testing and maintenance of fire alarm systems, emergency lighting, disabled toilet alarms and disabled refuge alarms, Package includes 32 days holiday per year plus bank holidays as well as access to a range of staff discounts. Cardiff University offers excellent working conditions and benefits including : -<ul><li>Generous annual leave</li><li>Membership of the Cardiff University Pension Scheme.</li><li>Uniform</li><li>Access to a company vehicle during working hours</li><li>Use of the University's leisure and cultural facilities</li><li>35 hour working week</li></ul>There are 4 full-time (35 hours per week), open-ended positions available. Salary: £24,900 - £25,733 per annum (Grade 3) Date advert posted: Tuesday, 8 April 2025 Closing date: Tuesday, 22 April 2025 Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Job Description Job Purpose To assist in maintaining compliance with fire safety regulations and standards by conducting regular testing and inspections of life safety system and elements of physical building fabric for a defined zone of buildings. A customer centric approach is essential ensuring effective communication with building occupants / managers to ensure impact on stakeholders and university business / operations is minimised as far as possible. As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES Fire alarm: <ul><li>Schedule, arrange and conduct weekly tests of manual call points for fire alarm systems at a fixed time agreed with stakeholders,</li><li>Ensure effective communication with Security Control Room colleagues for awareness of testing.</li></ul><ul><li>Create and maintain testing schedules and records. Update electronic and paper fire logbooks and other electronic databases with testing records.</li></ul>Emergency lighting: <ul><li>Schedule, arrange and conduct monthly and annual testing of emergency lighting systems, causing minimum disruption to the building occupiers,</li></ul><ul><li>Produce certificates for completed testing,</li></ul><ul><li>Develop and maintain drawings and schedules for systems fittings and controls.</li></ul>Accessible toilet and fire refuge alarms: <ul><li>Schedule, arrange and conduct monthly testing of accessible toilet and fire refuge alarms. </li><li>Ensure effective communication with Security Control Room colleagues for awareness of testing.</li><li>Maintain accurate records of tests conducted. </li></ul>Fire drills: <ul><li>Schedule, arrange and conduct 6 monthly fire / emergency evacuation drills, co-ordinating with the Security Operations and Building Support Teams for support, and to ensure compliance and safety protocols are followed. </li><li>Maintain accurate records of drills conducted.</li></ul>Other:<ul><li>Schedule, arrange and conduct regular general fire safety / health and safety inspections and testing including but not limited to:<ul><li>Escape route,</li><li>Fire doors,</li><li>Fire safety and emergency escape signage,</li><li>Fire extinguishers and blankets,</li><li>EVAC Chairs,</li><li>Defibrillators.</li></ul></li></ul>GENERAL DUTIES<ul><li>Maintain accurate records of checks, inspections, tests and remedial work completed or raised for specialist attention,</li></ul><ul><li>Work with others to make recommendations for the development and improvement of current processes and procedures,</li><li>Create good working relationships with key contacts to help maintain / improve service levels,</li><li>Undertake a variety of administrative duties to support the team and department,</li><li>Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns,</li><li>Actively contribute to the success of the team,</li></ul><ul><li>Abide by all University policies and undergo appropriate personal and professional development,</li><li>Perform other duties which are not included above, but which will be consistent with the role,</li><li>Uphold the Professional Services Values &amp; Behaviours or local equivalent.</li></ul>Additional Information ADDITIONAL INFORMATION HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE We want to support and develop you in the role, using a combination of the following to help you reach your full potential:<ul><li>Regular one-to-one meetings with your line manager,</li><li>An experienced and supportive team around you,</li><li>Support to undertake job-relevant training and development, as identified by your Line Manager,</li><li>A staff mentoring scheme,</li><li>Support to learn Welsh or to update language skills,</li></ul>Person Specification We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities. We are looking for a team player who will work with colleagues to provide an excellent customer focused service. You don't need to have worked for a university before; this is an opportunity to show your potential and start or continue your career at Cardiff University. This role may be an opportunity for you to build on your experience from working in a previous similar role or environment, showing your transferable skills and potential to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team. Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role. Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and / or by other means (e.g. a skills test). Essential Criteria<ol><li>Ability to carry out a variety of administrative tasks, including writing clearly and concisely.</li><li>Experience of using common office IT packages in particular a good level of Excel knowledge (e.g. MS Office, e-mail etc.).</li><li>Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and accurately record data online and in hard copy. Training will be provided where required.</li><li>Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, delivering excellent customer service at all times and adapting your language and style of communication depending on who you are communicating with.</li><li>Ability to work well with your team, knowing how to give advice, guidance and feedback (to a diverse range of people) as appropriate.</li><li>Ability to work collaboratively with others (e.g. contractors, internal colleagues).</li><li>Ability to work unsupervised, planning and organising your own workload within agreed timelines as set by your Line Manager.</li><li>Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.</li></ol>Desirable Criteria<ol><li>A full Group B manual driving licence to enable you to drive a university vehicle (if / when required),</li><li>Experience of working in a compliance, maintenance and / or electrical related role,</li><li>Ability to speak/understand Welsh or a willingness to learn.</li></ol>

2 Compliance Management Systems / Technology Jobs in Wales