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Following a successful contract win in late2023 from one of the UK's largest and most trusted financial service providers,we will provide both contact centre and administrative solutions to helpsupport its 25 million customers. Specifically, we will be supporting theend-to-end customer journey, right from the moment they are looking to open anaccount with the provider, to the time they need to get in touch to make anyamendments or close an account. Whatever the type of query, we will be there tosupport them in whatever way we can, delivering the best experience we can. As a member of the Risk Management &amp;Business Governance management team, you'll support developing a culture whichis both customer and outcome obsessed, by motivating, supporting, coaching, andleading a team to exceed, rather than meet expectations in all they do. You'llplay a key role in leading and supporting the implementation and strengtheningof the conduct / consumer duty frameworks and policies and deliver aproportionate and pragmatic risk and compliance monitoring schedule. You'll lead on the day-to-day focus onConduct and Compliance Risk Oversight (including Compliance Monitoring)ensuring that a consistent framework is in place to systematically identify,measure, mitigate, report, monitor and manage the most significant conduct andcompliance risks, including consumer duty outcomes. You will also support thedaily processes and activities that alert management about new issues and risksevolution while also managing the day-to-day operations and resources of theteam. The role will be hybrid based. Weanticipate an individual to be home based the majority of the time, but withfrequent travel to our client sites across the North West and East of England. What you'll be doing: <ul><li>Develop, review and coordinate implementation of the Conduct and Compliance Oversight strategy (including policy, standards and framework) including alignment to the requirements of the client - to include coverage across all aspects of Conduct and Compliance Risk and the FCA's Consumer Duty requirements</li><li>Become the strategic partner of the 1st Line offering support, guidance and advice in relation to Conduct Risk and alignment to regulatory compliance</li><li>Develop, own and assess horizon scanning processes and reporting and inform management in a timely manner of key developments and their impacts</li><li>Develop and own the Risk Management Framework and supporting Policy structure and ensure continued alignment to regulatory and client requirements</li><li>Identifying and driving continuous improvement across customer outcome testing, thematic reviews and conduct controls assurance processes</li><li>Build strong and purposeful relationships with key stakeholders across Sopra Steria and the client and assess best practise and become a trusted partner</li><li>Make sure consumer duty considerations are within the control framework, which includes developing clear control objectives.</li><li>Work with, support and challenge the Account Leadership team in relation to risk management oversight and ensuring risk requirements are documented, reported and overseen</li><li>Advocate industry best practice and technological changes that aid business efficiency</li></ul>What you'll bring: <ul><li>A customer centric role model across the team, promoting the importance of a can-do attitude.</li><li>Motivate, support, inspire and coach the team within your remit to deliver exceptional levels of customer experience and performance, ensuring all KPI's, Critical SLA's and targets are achieved without compromise to quality and poor customer outcomes.</li><li>Ensure we do the right thing by our client, customers and colleagues whilst ensuring we actively mitigate risk within the operation, measured through RCSA and periodic oversight activity.</li><li>Encourage a culture of high performance, ensuring all under-performance is managed appropriately an in line with internal policies.</li><li>Resolve conflicts positively, finding solutions for all issues. SSL is a trusted partner promoting fair outcomes.</li></ul>It would be great if you had: <ul><li>Strong understanding of Conduct Risk and Consumer Duty principles within a Financial Services organisation.</li><li>Understanding of UK Financial Services regulation and legislation.</li><li>Experience of Risk &amp; Compliance monitoring principles within a Financial Services organisation.</li><li>Highly analytical with the ability to process and summarise large volumes of complex data from different sources and present it in an insightful and compelling way that enables decision making.</li><li>Leadership ability - able to contribute to, build and deliver on strategies.</li><li>Management of senior partners in both a client and multi supplier model.</li></ul>If you are interested in this role but notsure if your skills and experience are exactly what we're looking for, pleasedo apply, we'd love to hear from you! Employment Type: Permanent Location: Home based, with regular UK wide travel. Security Clearance Level: SC Internal Recruiter: Anthony Salary: £70,000 Benefits: £6,600car allowance, 25 days annual leave with the option to buy extra days, privatemedical , life assurance, pension, and generous flexible benefits fund Although this role is advertised asfull-time, we believe that flexibility at work can promote work/life balance,increase your motivation, reduce stress and improves performance andproductivity. We support different ways of working and can offer a range offlexible working arrangements. So, if you're interested and need to workflexibly, we encourage you to apply and talk to us about what might bepossible. Loved reading about this job and want toknow more about us? Our Specialist Private Sector team areexperienced in a range of different markets including Banking, Insurance,Retail, Travel, Transport and Utilities. We help our customers develop, deliverand operationalise their digital transformation strategies. We work in truepartnership with our customer, gaining a deep understanding of their businessand technology issues. Our capabilities and credentials acrossPrivate Sector markets enable the design, delivery and management of businesstransformation programmes. We help our clients respond to changing customerdemands, keep ahead of the competition, and safeguard their systems fromevolving business and technology risks. The personal information we need to collectfrom you will be shared with Cifas who will use it to prevent fraud, otherunlawful or dishonest conduct, malpractice, and other seriously improperconduct. If any of these are detected you could be refused certain services oremployment. Your personal information will also be used to verify youridentity. Further details of how your information will be used by us and Cifas,and your data protection rights, can be found by[<a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>].

Senior Compliance and Conduct Risk Manager

RenaissanceRe is a leading writer of Property &amp; Casualty Reinsurance. For over 25 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims. Our global team shares a passion for solving our customers' biggest problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. About RenaissanceRe For over three decades, RenaissanceRe has helped its clients manage the risks of operating in a volatile and uncertain world. We're experts in Property, Casualty, Specialty, and Credit reinsurance, consistently recognized for the innovative way we combine data, experience and technology to understand and manage large and complex risks across the world. We are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges. To learn more, please visit us at Careers - RenaissanceRe (renre.com). About the Position Reporting to the VP, Senior Compliance Manager, the Conduct Risk Manager will provide support to the UK Monitoring and Compliance functions in a wide variety of areas. You will be part of the Legal, Regulatory &amp; Compliance team work closely with the Delegated Authority and Claims teams, as well as Underwriters. Key Responsibilities <ul><li>To have responsibility for the performing of product risk assessments for the syndicate's portfolio;</li><li>To be responsible for monitoring key regulatory developments relating to Conduct Risk and managing any impact to the syndicate;</li><li>To assist with maintaining and enhancing the Conduct Risk Framework in place;</li><li>To prepare, develop and enhance Conduct Risk Management Information;</li><li>To have responsibility for Complaints handling for the syndicate;</li><li>To provide training to the business and Senior Management on Conduct Risk;</li><li>To act as a Customer Champion within the syndicate and work closely with Underwriting, Claims, Legal and other functions to consider customer outcomes;</li><li>To prepare the Annual Consumer Duty report for the Board;</li><li>To have ownership of the Lloyd's Insurance Company Secondee processes in place for the syndicate;</li><li>To act as the Secretary to the Customer Review Committee and maintain papers and minutes;</li><li>To work closely with the Delegated Authority team and manage queries and referrals relating to Conduct Risk, the Insurance Distribution Directive, Licensing and general queries relating to binding authorities.</li></ul>Candidate Qualifications: <ul><li>Strong knowledge of Lloyd's, Lloyd's Insurance Company requirements relating to Conduct Risk and the Consumer Duty.</li><li>Strong knowledge and experience of binding authorities and delegated claims administrators.</li><li>Strong and relevant experience working within a Compliance or Conduct Risk team in a Managing Agent or a UK insurer.</li></ul>Leadership Competencies &amp; Values: <ul><li>Impact: Sets objectives, delivers results, and implements policies/operational targets with direct impact on the department or individual work outcomes</li><li>Execution: Proactively identifies resources, actions and timelines needed to achieve objectives, effectively balancing tactical pressures with broader implications and downstream impact</li><li>Communication: Shares relevant information in a timely manner with stakeholders and conveys points of view in a way that influences opinions and demonstrates flexibility</li><li>Client and solutions focus: Identifies process and service opportunities that enhance the external and internal client experience and outcomes</li><li>Innovation: Stretches self and others to think differently and innovatively, drawing upon multiple sources for ideas and inspiration</li><li>Learning mindset: Seeks out and explores new assignments, exposure, or challenges in order to enhance technical skills</li><li>Values: Exemplifies and champions RenaissanceRe's core values of Focus, Respect, Integrity, Precision, Passion</li></ul>We believe that meeting these requirements will position you for success in the role. However, if you fulfill most - but not all - of the expectations, we still encourage you to apply, as we are eager to explore your potential and believe in the ability to grow and learn. At RenaissanceRe, we believe in creating a workplace culture that fosters diversity, equity, and inclusion throughout our business. We have a zero-tolerance policy for harassment and discrimination and take proactive steps to make employees feel valued and empowered to contribute to our collective success. It is RenRe's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/ civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. Our people are our most valuable resource and core to our success. This is a fast-paced business environment, demanding a strong work ethic and a results-oriented approach. We offer competitive compensation and benefits, a comprehensive talent development program, and a reward system in which employees share in the success of the company. We are an engaged member of the communities in which we live and work and have a locally-led giving philosophy with generous employee matching program, global and local community grants and employee volunteerism. We seek diversity, create equity, and practice inclusion. Our people are at the heart of everything we do. We are an equal opportunity employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status or other legally protected categories.

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