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Title: Complaints Compliance Officer Contract Type: 12 month Fixed Term Contract until June 2026 Location: London Stratford - E15 4PH, or Manchester - M16 9HQ Hours: Full time - 35 hours Persona: Agile Office based 20-40% Salary: London weighted starting from £40,649 - Outside London starting from £36,073 Closing date for completed applications: 19th June 2025 at 4pm Interviews will be held via MS Teams between 26th and 27th June 2025. **Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Complaints Compliance Officer Role Profile.docx Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package: • Strong family-friendly policies • Hybrid working Model • Committed Learning &amp; Development • Annual leave starting from 28 days rising to 31 PLUS bank holidays • Excellent Pension Scheme - double contribution up to 6% • Generous non-contributory life assurance • Westfield Health Cash Plan • A dedicated employee benefits/discount portal • An Employee Assistance Programme • Great places to work certified 2024-2025 • Best Workplaces for Women We are looking for an experienced Complaints Compliance Officer to oversee the successful outcomes of the Housing Ombudsman service determinations for L&amp;Q. This role requires a detailed knowledge of complaint legislations and regulation, alongside a thorough understanding of the organisation's corporate strategy and approach to the P49 report. Reporting to the Head of Operational Support Services, the successful applicants will work alongside the Housing Ombudsman team who gather information together for the Ombudsman. They will also work closely with COG members and Heads of Service within the organisation to ensure successful outcomes. The main duties are to co-ordinate, manage and monitor the outcomes of housing ombudsman determinations. This requires strong organisational skills in order to co-ordinate and monitor all actions, along with strong stakeholder management skills as you will be required to work closely with a range of colleagues at all levels across the organisation to ensure completion of orders, and to provide assurance back to the Ombudsman. The Complaints Compliance Officers will have the knowledge of the HOS code and L&amp;Q strategy with the confidence to challenge orders where necessary. They will also be an advocate for continuous improvement, and work to identify opportunities for improvements to service in order to support a reduction in complaints. Key skills: • Excellent grasp and demonstrable experience and understanding of social housing regulations and the ombudsman codes. • Experience managing complex legal and/or ombudsman cases • Excellent organisational skills with ability to prioritise own workload with attention to detail alongside the ability to effectively track actions of colleagues and encourage performance • Exceptional written and verbal communications skills, comfortable engaging with internal &amp; external stakeholders at all levels to influence decisions. • Strong stakeholder skills with the capability to collaborate effectively across teams and delegate responsibilities to both peers and senior colleagues. • Ability to draw on data and identify areas of improvement with a track record of implementing performance enhancing solutions. • Highly analytical with strong organisational and influencing skills, ability to interpret, quantify and summarise information from multiple sources and distinguish key facts, concerns, and issues to deliver feedback. • Strong IT skills, competent in MS packages. • Customer service experience If you are interested in this role and have the experience required, then apply without delay! Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Complaints Compliance Officer

Our client is seeking an experienced Data Privacy &amp; Compliance Manager to join their Product Engineering team. In this role, you will serve as a Subject Matter Expert (SME) supporting the assessment of complex projects that manage personal data in compliance with EU and UK Data Protection legislation. Key Responsibilities: <ul> <li>Advise on legislative-focused privacy requirements for Engineering projects.</li> <li>Identify and articulate high-risk processing, complex data flows, and security controls.</li></ul>Essential Skills: <ul> <li>Minimum 5 years of proven experience in a dedicated Privacy role.</li> <li>Excellent communication skills for conveying complex legal arguments.</li></ul>Qualifications: <ul> <li>CIPP/E qualification</li> <li>Law degree or Qualified lawyer.</li></ul>If you're an experienced Privacy professional with a background in engineering or technology, we encourage you to apply for this exciting opportunity! Note: Due to the nature of this position, we are unable to accept applications requiring sponsorship. • Download Job Profile

Data Privacy & Compliance Manager - Product Engineering

Job summary A leading defence organisation are seeking a Trade Compliance Officer with Defence sector experience with occassional visits to their site in Templecombe. Key skills required for this role Trade Compliance Officer, International Trade, CECCs, ICECCs, Export Compliance Officer, Defence, Aerospace, Compliance Officer, Audits, Imports, Exports, ITAR, EAR, Trade Compliance Important Trade Compliance Officer, International Trade, CECCs, ICECCs, Export Compliance Officer, Defence, Aerospace, Compliance Officer, Audits, Imports, Exports, ITAR, EAR, Trade Compliance Job description An industry leading defence organisation are currently looking for a Trade Compliance Officer with occassional visits to their site in Templecombe. <ul><li>Duration: 6 month contract </li><li>Location: Templecombe </li><li>Working Pattern: Remote with few visits to site </li><li>Salary: Competitive day rate (Inside IR35) </li><li>Eligibility to gain SC clearance</li></ul>As a key member of the Trade Compliance Team, reporting to the Head of Trade Compliance, you'll be the go-to expert ensuring operations stay firmly aligned with international trade control laws - especially UK and US export regulations. Key Responsibilities: <ul><li>Partner with internal stakeholders across the business, providing trusted compliance advice</li><li>Own and manage trade documentation (CECCs, DSP5s, TAAs, End User Statements, etc.)</li><li>Apply for UK and US export licenses, using tools like SNAP-R and liaising with US counterparts</li><li>Review and approve sales orders, contracts, and shipping documents for compliance</li><li>Ensure accurate, secure, and compliant recordkeeping</li><li>Contribute to internal policy development, training, and awareness</li></ul>Key Skills &amp; Experience: <ul><li>Background in Defence or Aerospace</li><li>Familiarity with EU Export Controls</li><li>Solid working knowledge of UK and US export regulations (ITAR/EAR)</li><li>Excellent stakeholder communication skills</li><li>Strong commercial awareness.</li></ul>To apply for this Trade Compliance Officer opportunity candidates must be eligible to live and work in the UK.

Trade Compliance Officer

Overview Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team across our London stadia sites including Wembley Stadium, London Stadium and Emirates. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk &amp; Compliance agenda for Delaware North. You will work under the direction of the full time Risk &amp; Compliance/ Profit Protection team &amp; Delaware North Operational team being responsible for the delivery of required work activities. This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you'll be able to earn some extra cash doing a fun job that fits in with your other commitments. What's in it for me? What can you expect as a casual worker at Delaware North? A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments. We're ready to meet you and welcome you to our team. Responsibilities <ul><li>Responsible for delivery of the Profit Protection &amp; Compliance event day agenda and associated work activities.</li><li>Monitor compliance to Delaware North policies and procedures, health &amp; safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.</li><li>Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.</li><li>Carry out event day revenue &amp; stock variance investigations &amp; conduct kiosk/bar &amp; worker observations to monitor performance.</li><li>Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance &amp; training, making recommendation to the Team Leader and wider full-time management team that will drive improvement &amp; ensure staff are either successfully appointed in role or removal from the program.</li></ul>Qualifications <ul><li>Experienced in coaching and mentoring others to drive performance.#</li><li>Excellent communication skills with all levels of staff.</li><li>Good working knowledge of managing operational standards &amp; health and safety requirements, within a catering setting.</li><li>Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.</li><li>Working knowledge of HR Employment law.</li><li>Experience in conducting corporate investigation interviews.</li><li>Investigation Report &amp; Statement writing.</li><li>Flexible to support mobile working across UK business.</li><li>Able to work weekends and evening events to support Profit Protection &amp; Compliance duties.</li></ul>Hourly Maximum Rate GBP £26.80/Hourly Work Location Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England's National Football Teams. As the UK's most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world's most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd for their first European title, to world-class concerts from Adele, Coldplay, Ed Sheeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best!

4 Fixed Term Contract Jobs in England