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Tower is a rapidly growing, innovative company specialising in temperature-controlled packaging solutions for the life sciences and pharmaceutical industries. This role ensures that the products and services provided to our clients are fit for purpose, consistent, and meet both external and internal standards. Working with both the Global Head of Operations and the CEO the role will be responsible for the delivery and sustainability of a quality culture across Tower. The Quality Assurance and Compliance Manager (QACM) will be responsible for overseeing the daily Quality and Compliance requirements of the Tower Integrated Management (TIMS) and Quality Management System (Dot Compliance), ensuring the global delivery of our products and services. The QACM will coordinate and manage the quality and compliance across the entire customer process, monitor supplier performance, and engage with customers to address any concerns. Key responsibilities include conducting internal audits, managing the CAPA (Corrective and Preventive Action) system, and driving continuous improvement in Quality and Regulatory compliance. Key Responsibilities: <ul><li>Provide leadership by ensuring team members have the necessary education, training, and experience to excel in their roles.</li><li>Ensure adequate resources are available to execute QA processes, mitigate compliance risks, and maintain quality oversight of site operations.</li><li>Work with internal teams and external clients to address quality issues, conduct investigations, and drive improvements in product, process, and business performance.</li><li>Lead initiatives to enhance quality and drive continuous improvement.</li><li>Support the creation of robust processes to ensure product, service delivery and customer satisfaction while optimising efficiency and cost-effectiveness.</li><li>Prepare data for management and committee meetings and manage key quality and compliance metrics.</li><li>Ensure that quality objectives meet the business goals.</li><li>Promote a quality driven culture throughout the business.</li></ul>People: <ul><li>Design, develop, and facilitate training programs to meet quality and regulatory requirements.</li><li>Maintain a framework for delivering training on products and processes for both internal and external stakeholders.</li><li>Deliver a training schedule to ensure product and process knowledge is maintained through refresher cadence, workshops, toolbox talks, CAPA's and change controls.</li><li>Monitor training effectiveness and ensure competency levels are monitored, and incidents reported and managed through KPI's.</li><li>Manage customer expectations and ensure quality standards are met by managing the quality team and collaborating with the Regional Operations Manager.</li><li>Support Customer Interactions and provide support for customer inquiries, surveys, and requirements.</li><li>Promote a culture of safety by ensuring adherence to health, safety, and environmental policies.</li></ul>Products (Technology) and Services: <ul><li>Manage complaints and oversee the receipt, categorisation, and resolution through the Tower eQMS system, Dot Compliance.</li><li>Manage the quality investigations and work with relevant stakeholders to correctly identify root cause trough 5 why analysis.</li><li>Facilitate the CAPA Process by leading champions to ensure that Corrective Action and Preventive Action (CAPA) are delivered, and effectiveness checks ensure continued customer satisfaction.</li><li>Conduct QMS CAPA meetings with relevant stakeholders to ensure effective quality management.</li><li>Assist with new product launches from an operational quality perspective.</li><li>Oversee quality inspections on products, services, and systems.</li><li>Promote recommendations on how to improve the system technology supporting the quality functions and deliver a more holistic and effective approach to enhance usability, data driven decisions and reporting capabilities.</li><li>Evaluate new processes and change controls to assess risks and maintain product and service quality.</li></ul>Process: <ul><li>Manage quality policies, records, and external certifications.</li><li>Stay Informed on Standards: Maintain knowledge of ISO 9001, ISO 45001, ISO 14001, UKAS 17025 requirements, and regulatory expectations.</li><li>Oversee compliance with Health, Safety, and Environmental regulations in global Centres of Excellence.</li><li>Lead customer, regulatory, and registrar audits, ensuring corrective actions meet expectations.</li><li>Support managers in negotiating and implementing quality agreements.</li><li>Interpret Regulatory Requirements: Provide guidance on quality and regulatory requirements to support business objectives.</li><li>Ensure awareness of applicable regulatory and QMS requirements throughout the organization.</li><li>Track and drive key quality metrics, including training, quality events, regulatory compliance, and lead relevant analytics and productivity initiatives.</li></ul>Job Requirements Education <ul><li>Quality Assurance related Degree or ISO9001 qualification are essential for the role</li><li>Master's degree in life sciences or related field preferred</li><li>Recognised Quality-related qualification e.g., Chartered Quality Institute (CQI) - desirable but not essential</li></ul>Experience <ul><li>Strong knowledge of ISO regulations and guidelines required</li><li>Experience with internal and external audits</li><li>Minimum of seven years progressive experience in the regulatory compliance environment</li><li>Must be able to interpret and apply GXP regulations and guidance's</li></ul>Skills <ul><li>Familiar with Quality Management Systems</li><li>Ability to build and maintain excellent working relationships internally and externally.</li><li>Experience in leading, growing and mentoring high performance teams.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to multi-tasks and adjust priorities, as necessary</li><li>Exceptional attention to detail.</li><li>Attitude of continuous improvement </li></ul>Tower Cold Chain is committed to Equal Opportunities in employment and service delivery. The policies and practices of the Company aim to promote an environment that is free from all forms of unlawful and unfair discrimination and values the diversity of all people. We offer £Competitive +Bonus and Benefits.

Quality Assurance and Compliance Manager - 1 Year FTC

We're looking for a Regulatory Conduct Compliance Officer - Maternity Cover The Regulatory Conduct Compliance Officer Officer will be responsible for supporting the Head of Regulatory Compliance with the management and oversight of conduct risk within iwoca. This role is vital in ensuring that iwoca understands and adheres to regulatory standards, and industry best practices, particularly those set by the Lending Standards Board (LSB). The role will work closely with compliance, operations, and funnel teams to identify, assess, and mitigate conduct risks, promote, and support iwoca's objectives of ensuring good customer outcomes in our operations. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service Your mission <ul><li>Conduct Risk Management: <ul><li>Develop, implement, and maintain a conduct risk framework specifically tailored to unregulated SME lending activities, aligned with the standards of the Lending Standards Board.</li><li>Identify, assess, and monitor conduct risks, ensuring effective management within our risk appetite and in accordance with LSB principles.</li><li>Collaborate with the Head of Regulatory Compliance to establish and communicate clear conduct risk policies and procedures, ensuring they reflect LSB standards.</li></ul></li></ul><ul><li>Compliance Monitoring: <ul><li>Conduct regular audits and reviews of lending practices to identify potential conduct risks, with a focus on adherence to LSB guidelines, and recommend corrective actions where necessary.</li><li>Develop and maintain a comprehensive risk register, ensuring that all identified risks are regularly reviewed and updated, particularly in relation to LSB compliance.</li></ul></li></ul><ul><li>Training and Awareness: <ul><li>Provide training and guidance to staff on conduct risk, responsible lending practices, and the importance of treating customers fairly, with a particular emphasis on LSB standards.</li><li>Promote a strong risk culture across iwoca, ensuring that all employees understand their role in managing conduct risk and maintaining LSB compliance.</li></ul></li></ul><ul><li>Reporting and Analysis: <ul><li>Support the Head of Regulatory Compliance with preparation of regular reports on conduct issues for senior management and the Risk Committee, highlighting key risks, trends, and mitigation actions, with specific reference to LSB compliance.</li><li>Analyse data and metrics related to conduct risk and customer outcomes, using insights to inform decision-making and continuous improvement, particularly in line with LSB standards.</li></ul></li></ul><ul><li>Stakeholder Engagement: <ul><li>Act as the first point of contact for conduct risk matters, working closely with internal stakeholders, including but not limited to the legal, and operations teams, and ensuring alignment with LSB standards.</li><li>Engage with external stakeholders, such as the Lending Standards Board to stay informed about emerging risks, trends, and regulatory changes.</li></ul></li></ul>Requirements <ul><li>Minimum of 3 years experience in a conduct risk, compliance, or similar role within financial services, with exposure to lending products.</li><li>Strong understanding of conduct risk principles and their application in unregulated lending environments.</li><li>Experience working with or within the standards set by the Lending Standards Board (LSB) is desirable.</li><li>Familiarity with the regulatory landscape affecting SME lending in the UK, even in unregulated sectors.</li><li>Bachelor's degree in finance, law, business, or a related field.</li><li>Professional qualifications in risk management, compliance, or a related discipline are desirable.</li></ul>The salary We expect to pay from £45,000 - £50,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews. The culture At iwoca, we look to hire smart, passionate, humble individuals with a growth mindset. We prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services. Our friendly and inclusive environment, combined with our flexible work policies, ensures that you'll have the perfect balance between work and life, empowering you to thrive both personally and professionally. The offices We put a lot of effort into making iwoca a brilliant place to work: <ul><li>Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks</li><li>Events and clubs, like bingo, comedy nights, yoga classes, football, etc.</li></ul>The benefits <ul><li>Medical insurance from Vitality, including discounted gym membership</li><li>A private GP service (separate from Vitality) for you, your partner, and your dependents.</li><li>25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave</li><li>A one-month, fully paid sabbatical after four years.</li><li>Instant access to emotional and mental health support.</li><li>3% Pension contributions and share options.</li><li>Generous parental leave and a nursery tax benefit scheme to help you save money.</li><li>Cycle-to-work scheme and electric car scheme.</li><li>Two company retreats a year, we've been to France, Italy, Spain, and further afield.</li></ul>And to make sure we all keep learning, we offer: <ul><li>A learning and development budget for everyone.</li><li>Company-wide talks with internal and external speakers.</li><li>Access to learning platforms like Treehouse.</li></ul>Useful links: <ul><li>iwoca benefits &amp; policies</li></ul>

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