ADHD Quality and Compliance Manager
Harrow Health CIC
Northwood, UK
Published 1 week ago
Business Compliance
Job summary
Harrow Health CIC is seeking an ADHD Quality and Compliance Manager to join our dynamic ADHD team.
Our objectives of ADHD service are:
The post holder will be responsible for ensuring that everyaspect of the ADHD Service meets the highest standards of compliance. This roleinvolves overseeing regulatory compliance, quality management systems, clinicalprotocols / practices, continuous improvement initiatives, and ensuring thatevery aspect of the service delivers on both the legal requirements andorganisational objectives. The manager will work closely with cross-functionalteams, including the HR department, clinicians, admin staff, complianceofficers. The post holder will also be expected liaise with other regulatoryagencies and external bodies wherever applicable.
About us
Harrow Health CIC began in 2007 by a group of Harrow GPs,whose sole aim was to ensure patients receive a high-quality clinical careservice within the community. Over the years, Harrow Health has expanded. Wenow provide many consultant-led services within the community, which includeEnhanced Frailty Service, Dermatology, ENT and ADHD Service. Harrow Health,under the Right To Choose (RTC) option, has recently been commissioned by NorthWest London ICB to deliver ADHD services within the region and across the wholeof England.
Our vision is to provide high quality patient care,enhancing patient experience by providing excellent clinical effectiveness in asafe environment; working in partnership to provide gold standard services anddevelop a sustainable future for the local health community.
Job description
Job responsibilities
Key Responsibilities:
Regulatory Compliance
The post-holder recognises the importance of effective communication within the team and will strive to:
Quality
Please find the attached JD and refer to the Additional Information and the Person Specification for this role.
Job description
Job responsibilities
Key Responsibilities:
Regulatory Compliance
The post-holder recognises the importance of effective communication within the team and will strive to:
Quality
Please find the attached JD and refer to the Additional Information and the Person Specification for this role.
Person Specification
Personal attributes
Essential
Essential
Essential
Essential
Essential
Personal attributes
Essential
Essential
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harrow Health CIC
Address
Metro House Ground Floor
203 Pinner Road
Northwood
Middlesex
HA6 1BX
Employer's website
Harrow Health CIC is seeking an ADHD Quality and Compliance Manager to join our dynamic ADHD team.
Our objectives of ADHD service are:
- To provide a specialist assessment and diagnostic service to adults with a suspected ADHD registered with a GP within Brent, Hillingdon, Harrow, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Ealing and Hounslow as defined by the ICB commissioning boundaries, to enable adults with suspected ADHD to obtain a timely diagnosis of their condition.
- To prioritise those cases where the impact on daily functioning including academic attainment, relationships and employment outcomes is most impacted.
- To provide virtual and/or face to face clinics, for the review and ongoing treatment of complex and non-complex patients, to include prescribing and monitoring.
- To signpost patients with ADHD to other agencies and sources of support as appropriate including local and national support organisations and cognitive behavioural therapy for ADHD
- To provide guidance on self-help strategies and recommendations for patients in support of self-care.
- To signpost patients with an unconfirmed diagnosis to appropriate local services and support networks where practicable.
The post holder will be responsible for ensuring that everyaspect of the ADHD Service meets the highest standards of compliance. This roleinvolves overseeing regulatory compliance, quality management systems, clinicalprotocols / practices, continuous improvement initiatives, and ensuring thatevery aspect of the service delivers on both the legal requirements andorganisational objectives. The manager will work closely with cross-functionalteams, including the HR department, clinicians, admin staff, complianceofficers. The post holder will also be expected liaise with other regulatoryagencies and external bodies wherever applicable.
About us
Harrow Health CIC began in 2007 by a group of Harrow GPs,whose sole aim was to ensure patients receive a high-quality clinical careservice within the community. Over the years, Harrow Health has expanded. Wenow provide many consultant-led services within the community, which includeEnhanced Frailty Service, Dermatology, ENT and ADHD Service. Harrow Health,under the Right To Choose (RTC) option, has recently been commissioned by NorthWest London ICB to deliver ADHD services within the region and across the wholeof England.
Our vision is to provide high quality patient care,enhancing patient experience by providing excellent clinical effectiveness in asafe environment; working in partnership to provide gold standard services anddevelop a sustainable future for the local health community.
Job description
Job responsibilities
Key Responsibilities:
Regulatory Compliance
- Manage compliance documentation, and ensuring all regulatory requirements are met across all aspects of the services.
- Ensure all ADHD-related services, clinical practices, pathways, administrative tasks and patient treatments, comply with relevant local, state, and national regulations.
- Monitor and stay updated on legislations / regulations affecting ADHD care.
- Prepare and submit compliance reports, statistics and data to regulatory agencies.
- Work with HR & Governance teams to address any compliance issues or concerns relating to the ADHD services.
- Develop and implement quality assurance programs that ensure effective ADHD practices.
- Regularly evaluate service delivery to ensure that treatment protocols and quality standards are followed in line with national guidelines.
- Monitor and report on key KPIs on call volume, quality and handle times
- Ensure that quality processes are followed, and improvements are continually made to increase efficiency, compliance and patient satisfaction.
- Conduct audits of ADHD services and related processes to measure the quality of patient treatments, Service delivery and patient satisfaction.
- Provide training and support to staff on ADHD treatment guidelines, quality standards, and regulatory requirements.
- Oversee the development, implementation, and monitoring of clinical protocols for the treatment of ADHD.
- Ensure evidence-based practices are incorporated into ADHD treatment, the patients journey and overall service delivery.
- Collaborate with relevant departments to address non-conformities, develop corrective actions, and track their effectiveness.
- Monitor and report on key quality and compliance metrics to senior management.
- Analyse trends in compliance and quality performance and make recommendations for continuous improvement.
- Identify potential compliance risks related to the delivery of ADHD services and implement strategies to mitigate them.
- Develop and enforce risk management procedures to prevent and address any incidents of non-compliance.
- Maintain detailed records of risk assessments and corrective actions taken.
- Lead initiatives aimed at improving ADHD service delivery, quality standards, and patient outcomes.
- Conduct root cause analysis when compliance failures or quality issues occur, proposing and implementing corrective actions.
- Deal with enquiries / complaints from patients and support with incident investigations
- Support the General Manager in de-escalating complaints and ensuring positive resolution outcomes
- Foster a culture of continuous improvement by regularly evaluating and refining ADHD service delivery and treatment practices.
- Support the team in implementing systems for tracking and maintaining compliance-related documentation, such as patient records, treatment protocols, and audit reports.
- Collaborate with internal teams such as clinical staff, admin coordinators, IT, HR, Governance, and Senior Leadership Team to ensure ADHD-related services meet quality standards.
- Quality & Compliance Manager Nov 2024
- Communicate with external stakeholders (e.g., regulatory bodies, auditors, and system partners, commissioners, GP Practices, referrers, patients, families etc.) regarding compliance and quality issues.
- Prepare and present periodic reports on quality assurance, compliance, key performance indicators for management and relevant stakeholders.
The post-holder recognises the importance of effective communication within the team and will strive to:
- Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights.
- Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
- Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
- Ensure all documented notes are collated and comprehensive
Quality
- Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Participate in the management, review and identifying learning from patient complaints and significant events
- To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality
- Ability to work under pressure
- Competency and confidence with IT systems including, but not necessarily limited to, MS office packages.
- Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly.
- Demonstrate a good working knowledge of the policy on information and clinical governance
- Contribute to the collection of data for research/audit purposes
- Identify audit topics relevant to the ADHD Team
- Ensure all Statutory and Mandatory training is complete
- Avail of all opportunities to develop both clinical knowledge and practical skills
Please find the attached JD and refer to the Additional Information and the Person Specification for this role.
Job description
Job responsibilities
Key Responsibilities:
Regulatory Compliance
- Manage compliance documentation, and ensuring all regulatory requirements are met across all aspects of the services.
- Ensure all ADHD-related services, clinical practices, pathways, administrative tasks and patient treatments, comply with relevant local, state, and national regulations.
- Monitor and stay updated on legislations / regulations affecting ADHD care.
- Prepare and submit compliance reports, statistics and data to regulatory agencies.
- Work with HR & Governance teams to address any compliance issues or concerns relating to the ADHD services.
- Develop and implement quality assurance programs that ensure effective ADHD practices.
- Regularly evaluate service delivery to ensure that treatment protocols and quality standards are followed in line with national guidelines.
- Monitor and report on key KPIs on call volume, quality and handle times
- Ensure that quality processes are followed, and improvements are continually made to increase efficiency, compliance and patient satisfaction.
- Conduct audits of ADHD services and related processes to measure the quality of patient treatments, Service delivery and patient satisfaction.
- Provide training and support to staff on ADHD treatment guidelines, quality standards, and regulatory requirements.
- Oversee the development, implementation, and monitoring of clinical protocols for the treatment of ADHD.
- Ensure evidence-based practices are incorporated into ADHD treatment, the patients journey and overall service delivery.
- Collaborate with relevant departments to address non-conformities, develop corrective actions, and track their effectiveness.
- Monitor and report on key quality and compliance metrics to senior management.
- Analyse trends in compliance and quality performance and make recommendations for continuous improvement.
- Identify potential compliance risks related to the delivery of ADHD services and implement strategies to mitigate them.
- Develop and enforce risk management procedures to prevent and address any incidents of non-compliance.
- Maintain detailed records of risk assessments and corrective actions taken.
- Lead initiatives aimed at improving ADHD service delivery, quality standards, and patient outcomes.
- Conduct root cause analysis when compliance failures or quality issues occur, proposing and implementing corrective actions.
- Deal with enquiries / complaints from patients and support with incident investigations
- Support the General Manager in de-escalating complaints and ensuring positive resolution outcomes
- Foster a culture of continuous improvement by regularly evaluating and refining ADHD service delivery and treatment practices.
- Support the team in implementing systems for tracking and maintaining compliance-related documentation, such as patient records, treatment protocols, and audit reports.
- Collaborate with internal teams such as clinical staff, admin coordinators, IT, HR, Governance, and Senior Leadership Team to ensure ADHD-related services meet quality standards.
- Quality & Compliance Manager Nov 2024
- Communicate with external stakeholders (e.g., regulatory bodies, auditors, and system partners, commissioners, GP Practices, referrers, patients, families etc.) regarding compliance and quality issues.
- Prepare and present periodic reports on quality assurance, compliance, key performance indicators for management and relevant stakeholders.
The post-holder recognises the importance of effective communication within the team and will strive to:
- Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights.
- Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
- Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
- Ensure all documented notes are collated and comprehensive
Quality
- Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Participate in the management, review and identifying learning from patient complaints and significant events
- To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality
- Ability to work under pressure
- Competency and confidence with IT systems including, but not necessarily limited to, MS office packages.
- Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly.
- Demonstrate a good working knowledge of the policy on information and clinical governance
- Contribute to the collection of data for research/audit purposes
- Identify audit topics relevant to the ADHD Team
- Ensure all Statutory and Mandatory training is complete
- Avail of all opportunities to develop both clinical knowledge and practical skills
Please find the attached JD and refer to the Additional Information and the Person Specification for this role.
Person Specification
Personal attributes
Essential
- Proactive, self-motivated, and adaptable
- Positive approach and smartly dressed
- Flexible working to cover colleagues as needed
Essential
- Willing to attend scheduled meetings at the home office when occasion / nature of the work demands
Essential
- Degree-level education (or equivalent)
- Up to date Statutory and Mandatory Training / be willing to undertake the training
- NVQ in Business Admin. or Customer Relations
Essential
- Empathy and understanding of ADHD
- Highly organized with ability to manage multiple task
- Good communication skills
- Excellent organisational skills
- Evidence of cross boundary multi agency working
- IT Literate
Essential
- Experience in managing and / or auditing compliance within clinical service
- Proven track record of implementing and maintaining quality management systems
- Experience in developing, reviewing, and improving service delivery models
- Customer focused service delivery in a healthcare setting
- Team working
- Ability to deal with situations sensitively and appropriately, always remaining polite and calm
- Experience in participating in a change process
- Evidence of management experience / training
Personal attributes
Essential
- Proactive, self-motivated, and adaptable
- Positive approach and smartly dressed
- Flexible working to cover colleagues as needed
Essential
- Willing to attend scheduled meetings at the home office when occasion / nature of the work demands
Essential
- Degree-level education (or equivalent)
- Up to date Statutory and Mandatory Training / be willing to undertake the training
- NVQ in Business Admin. or Customer Relations
Essential
- Empathy and understanding of ADHD
- Highly organized with ability to manage multiple task
- Good communication skills
- Excellent organisational skills
- Evidence of cross boundary multi agency working
- IT Literate
Essential
- Experience in managing and / or auditing compliance within clinical service
- Proven track record of implementing and maintaining quality management systems
- Experience in developing, reviewing, and improving service delivery models
- Customer focused service delivery in a healthcare setting
- Team working
- Ability to deal with situations sensitively and appropriately, always remaining polite and calm
- Experience in participating in a change process
- Evidence of management experience / training
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harrow Health CIC
Address
Metro House Ground Floor
203 Pinner Road
Northwood
Middlesex
HA6 1BX
Employer's website