Business Improvement and Compliance Officer

Department: Business Improvement Unit

Location: Greenford, West London (On-site)

Type of Contract: Permanent

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK's leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do:The Business Improvement Unit supports the business by driving efficiency, streamlining processes, and leading change initiatives. It identifies areas for improvement, implements best practices, and helps departments operate more effectively in support of strategic goals.

The role: This role will support the Head of Business Improvement Unit (BIU) and the Project Management Office in coordinating a wide range of tasks across the business.

You will provide high-quality administrative and governance support, handle complex data sets, and work closely with senior and executive stakeholders to ensure the smooth operation of key processes.

Please note, we are unable to offer sponsorship for this position.

What the role involves:

• Provide exceptional administrative support, including managing correspondence, schedules, and documentation with precision and discretion.
• Handle complex data sets from multiple sources, analysing and presenting insights through written reports and visual illustrations.
• Improve administrative processes to enhance efficiency and streamline operations.
• Support preparation of reports, presentations, and documentation for senior and executive-level colleagues.
• Support the creation, review, and monitoring of departmental Operational Plans.
• Assist in governance-related reporting cycles and compliance activities to align with organisational objectives.

What Experience/Skills are required:

• Strong administrative background within Higher or Further Education or a corporate environment.
• Proven ability to manage multiple tasks, meet tight deadlines, and prioritise effectively.
• Highly developed interpersonal skills, including active listening and building positive relationships.
• A proactive and solution-oriented mindset, capable of working independently and with minimal supervision.
• Demonstrable experience handling sensitive information with confidentiality and professionalism.

Desirable Experience/Skills:

• Knowledge of governance structures, committee processes, in the Higher Education sector.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

The support and encouragement from my current line manager have been incredible. I honestly couldn't ask for better guidance. On top of that, the training opportunities from the Learning and Development team, led by Paul and his amazing crew, have been a game-changer. They make me feel like I can accomplish anything, like the sky really is the limit for me here at GBS.

- Steffi Korsah (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

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