Care Quality Compliance Officer
Optalis Limited
Wokingham, UK
Published 2 days ago
Business Compliance
Full time
Job summary
Care Quality Compliance Officer - Wokingham | Windsor & Maidenhead
The Governance and Quality Assurance team provides internal services, with a core focus on continuous improvement and learning to maintain compliance and offer assurance, direction and guidance to the broader teams and functions across Optalis Services.
The role's primary purpose is to support quality monitoring throughout Optalis, focusing on (but not limited to) provider services registered with the Care Quality Commission (CQC).
Main duties of the job
The Care Quality Compliance Officer will workwith the wider team to ensure services meet regulatory standards andorganisational policies. By conducting thorough audits across variouscompliance areas, including finance, person-centred care, support practices,and medication management, you will help to maintain and improve the quality ofcare provided, ensuring the highest standards of safety and support for thepeople we support.
Reporting to the Head of Governance, and with support from the Care Quality Specialist, you will embed a quality assurance framework and set SMART actions. The evidence-based audit reports give the Senior Management Team operational oversight and ensure services can demonstrate quality processes to regulators.
This role will involve remote assessments and on-site visits to perform audits, assess compliance, and make actionable recommendations.
About us
Optalis is jointly owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis delivers adult social care on behalf of the two local authorities. We have over 50 services across the WBC and RBWM boroughs, supporting adults with learning disabilities to live independently, providing dementia and nursing care for older people and offering reablement services to help people return home from hospital.
We provide stable employment and opportunities to develop yourself and advance your career.
Job description
Job responsibilities
Quality andCompliance
Job responsibilities
Quality andCompliance
Experience
Essential
Essential
Essential
Experience
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Optalis Limited
Address
Trinity Court
Molly Millars Lane
Wokingham
Berkshire
RG41 2PY
Employer's website
Care Quality Compliance Officer - Wokingham | Windsor & Maidenhead
The Governance and Quality Assurance team provides internal services, with a core focus on continuous improvement and learning to maintain compliance and offer assurance, direction and guidance to the broader teams and functions across Optalis Services.
The role's primary purpose is to support quality monitoring throughout Optalis, focusing on (but not limited to) provider services registered with the Care Quality Commission (CQC).
Main duties of the job
The Care Quality Compliance Officer will workwith the wider team to ensure services meet regulatory standards andorganisational policies. By conducting thorough audits across variouscompliance areas, including finance, person-centred care, support practices,and medication management, you will help to maintain and improve the quality ofcare provided, ensuring the highest standards of safety and support for thepeople we support.
Reporting to the Head of Governance, and with support from the Care Quality Specialist, you will embed a quality assurance framework and set SMART actions. The evidence-based audit reports give the Senior Management Team operational oversight and ensure services can demonstrate quality processes to regulators.
This role will involve remote assessments and on-site visits to perform audits, assess compliance, and make actionable recommendations.
About us
Optalis is jointly owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis delivers adult social care on behalf of the two local authorities. We have over 50 services across the WBC and RBWM boroughs, supporting adults with learning disabilities to live independently, providing dementia and nursing care for older people and offering reablement services to help people return home from hospital.
We provide stable employment and opportunities to develop yourself and advance your career.
Job description
Job responsibilities
Quality andCompliance
- Topromote positive customer outcomes and customer safety in the context of theOptalis Core Values.
- Tomonitor the Quality, Governance and Risk team mailbox and respond to staff,customers, and other professionals on issues relating to care quality.
- Reviewaudit data, follow up and support corrective actions.
- Workpositively in partnership with the teams as part of a quality assurancefunction.
- Conduct regular internalaudits and site visits, to monitor quality and compliance.
- Assist in thepreparation for regulatory inspections and audits, ensuring all documentation,processes, and practices meet required standards.
- Analyse compliance data,highlight areas of risk, and report findings to the Care Quality Specialist andHead of Governance and Risk, with actionable recommendations.
- Tobe a point of contact in Optalis for questions and support for in-service carequality and provide advice and guidance as appropriate to the role.
- Liaisewith staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate andtimely information to ensure that engagement is consistent, and communicationis accurate and transparent.
- Planand prioritise work activities, to ensure continuous improvement is the focus.
- Withthe Quality, Governance and Risk team,support to deliver quality and compliance guidance.
- Tosupport the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalisand assist where required to implement changes and help identify and implement continuousimprovement initiatives.
- Seek out, manageand influence opportunities for continuous improvement and change.
- Commit toongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge byattending workshops and reviewing CQC updates.
Job responsibilities
Quality andCompliance
- Topromote positive customer outcomes and customer safety in the context of theOptalis Core Values.
- Tomonitor the Quality, Governance and Risk team mailbox and respond to staff,customers, and other professionals on issues relating to care quality.
- Reviewaudit data, follow up and support corrective actions.
- Workpositively in partnership with the teams as part of a quality assurancefunction.
- Conduct regular internalaudits and site visits, to monitor quality and compliance.
- Assist in thepreparation for regulatory inspections and audits, ensuring all documentation,processes, and practices meet required standards.
- Analyse compliance data,highlight areas of risk, and report findings to the Care Quality Specialist andHead of Governance and Risk, with actionable recommendations.
- Tobe a point of contact in Optalis for questions and support for in-service carequality and provide advice and guidance as appropriate to the role.
- Liaisewith staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate andtimely information to ensure that engagement is consistent, and communicationis accurate and transparent.
- Planand prioritise work activities, to ensure continuous improvement is the focus.
- Withthe Quality, Governance and Risk team,support to deliver quality and compliance guidance.
- Tosupport the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalisand assist where required to implement changes and help identify and implement continuousimprovement initiatives.
- Seek out, manageand influence opportunities for continuous improvement and change.
- Commit toongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge byattending workshops and reviewing CQC updates.
Experience
Essential
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
- Experience of quality improvement
- Familiar with report writing, project work and service development
Essential
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
Essential
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
Experience
Essential
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
- Experience of quality improvement
- Familiar with report writing, project work and service development
Essential
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
Essential
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Optalis Limited
Address
Trinity Court
Molly Millars Lane
Wokingham
Berkshire
RG41 2PY
Employer's website