Job Description
Permanent Full-time
Location: Flexible
Reports to: Centre Compliance Lead
Salary: from £25,000 per annum (DOE)
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
What's the secret to our success? Simply put, we do things differently here!
Our Centre Compliance Officer will perform a vital function in ensuring every certificate awarded by TQUK is valid and reliable. They will provide essential assistance to the Centre Compliance Manager, in identifying and addressing quality matters, investigating issues, ensuring compliance with our regulatory obligations, and maintaining our high standards.
They will support TQUK centres to understand what to expect from TQUK's processes and help monitor them to ensure that they are followed. In addition, they will identify the root cause related to identified issues and work with our centres to ensure preventive measures are put in place.
The role demands an unwavering commitment to maintaining exceptional quality standards throughout all aspects of its responsibilities.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values we offer our customers unrivalled support and service and can make TQUK be the best it can be.
Key Responsibilities
Here are just a few of the essential softer skills you will need to successfully join our team:
Permanent Full-time
Location: Flexible
Reports to: Centre Compliance Lead
Salary: from £25,000 per annum (DOE)
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
What's the secret to our success? Simply put, we do things differently here!
Our Centre Compliance Officer will perform a vital function in ensuring every certificate awarded by TQUK is valid and reliable. They will provide essential assistance to the Centre Compliance Manager, in identifying and addressing quality matters, investigating issues, ensuring compliance with our regulatory obligations, and maintaining our high standards.
They will support TQUK centres to understand what to expect from TQUK's processes and help monitor them to ensure that they are followed. In addition, they will identify the root cause related to identified issues and work with our centres to ensure preventive measures are put in place.
The role demands an unwavering commitment to maintaining exceptional quality standards throughout all aspects of its responsibilities.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values we offer our customers unrivalled support and service and can make TQUK be the best it can be.
Key Responsibilities
- Support the Centre Compliance Manager to identify and address centre-related quality issues.
- Investigate instances of maladministration and malpractice, identifying root causes and working with centres to implement preventive measures.
- Provide advice and support to TQUK centres on the processes and requirements for becoming and maintaining recognition.
- Assist centres in understanding the expectations TQUK has for Centre Compliance, ensuring clarity on process details.
- Maintain and manage a substantial caseload, ensuring consistency while adhering to SLAs.
- Contribute actively to continuous improvement initiatives and standardisation events, with a specific focus on meeting regulatory expectations.
- Uphold the highest standards of quality and customer service in all responsibilities.
- Support the Centre Compliance Lead with sanctions and actions placed upon assigned centres.
- Ensure accurate and complete records of instances of maladministration and malpractice are kept
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
- Have excellent verbal and written communication skills.
- Be organised and able to prioritise your workload.
- Be dedicated to providing world class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, set standards and operating procedures.
Here are just a few of the essential softer skills you will need to successfully join our team:
- Be confident and ambitious with a "can do, will do" attitude.
- Be well motivated, enthusiastic and able to work on your own initiative.
- Accuracy and attention to detail.
- Work well with others.
- Be able to have fun!
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
- Training, Qualifications & Apprenticeships. It's what we do!
- 25 days annual leave plus 8 days Bank Holiday (33 in total).
- An extra day off to celebrate your birthday.
- Annual Loyalty Bonus.
- Annual salary review.
- Bupa healthcare benefits.
- Employee Assistance Programme (EAP).
- NEST pension.
- Cycle-to-work scheme.
- A positive and supportive working environment.
- Comprehensive onboarding.
- A workplace that supports a healthy work/life balance.