Complaints, Feedback and Compliance Team Manager
City of York Council
York, UK
Published 1 week ago
Compliance Management Systems / Technology
Full time
Complaints, Feedback and Compliance Team Manager
Job description
INTERNAL VACANCY
The Head of Corporate Customer Services is excited to be advertising this new role.
The successful candidate will lead the Complaints and Feedback Team and Senior Customer Service Representatives to:
We are looking for someone who is committed to delivering high performing teams that provide high-quality services to everyone who lives, works and visits York.
If this sounds like you, please apply now.
This post is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Eilidh Carricker (Head of Corporate Customer Services) at eilidh.carricker@york.gov.uk or on 01904 553564.
Closing date: Sunday 27 April 2025 at 12 midnight
Interview date: Week commencing Monday 5 May 2025
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.
Job description
INTERNAL VACANCY
The Head of Corporate Customer Services is excited to be advertising this new role.
The successful candidate will lead the Complaints and Feedback Team and Senior Customer Service Representatives to:
- investigate and resolve corporate complaints, compliments, concerns and comments and
- ensure customer service meet and maintain compliance with all appropriate legislation and standards
We are looking for someone who is committed to delivering high performing teams that provide high-quality services to everyone who lives, works and visits York.
If this sounds like you, please apply now.
This post is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Eilidh Carricker (Head of Corporate Customer Services) at eilidh.carricker@york.gov.uk or on 01904 553564.
Closing date: Sunday 27 April 2025 at 12 midnight
Interview date: Week commencing Monday 5 May 2025
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.