Compliance Administrator - Onsite (35362)

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

The Role

Holland & Barrett seeks a Compliance Administrator to support food safety and quality at our Burton Manufacturing site. You will manage complaints and returned samples, maintain accurate QMS documentation, and produce KPI reports to drive continuous improvement. Working closely with the Product Integrity team, you'll ensure regulatory adherence (BRC, HACCP, GMP), assist with audits, and streamline compliance processes. If you're organised, analytical, and enjoy collaborating in a values-driven environment, this permanent, full-time role is for you.

Key Responsibilities:

• Log and manage customer/internal complaints; coordinate investigations and corrective actions.
• Oversee returned sample receipt, logging, storage, and documentation for investigations.
• Compile, maintain, and analyse compliance, quality, and food-safety KPIs.
• Maintain QMS documentation: review, version-control, and ensure accessibility for SOPs and protocols.
• Assist with internal/external audit preparations; keep records audit-ready.
• Support adherence to BRC, HACCP, GMP, and customer compliance; aid supplier/customer audits.
• Identify compliance gaps; help implement process improvements and digital solutions.
• Coordinate team meetings, manage training records, and maintain compliance databases.

Location: This role is based onsite at our Burton Distribution Centre, Monday - Friday

The Person

• Experience in an administrative or compliance role within food manufacturing.
• Solid knowledge of QMS, document control, and food-safety frameworks (BRC, HACCP, GMP).
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and KPI tracking/reporting.
• Experience handling complaints, returned samples, and audit support.
• Highly organised, detail-oriented, and able to manage multiple tasks.
• Strong analytical skills; capable of trend analysis and data-driven insights.
• Excellent communication and teamwork; liaise effectively with internal teams and suppliers.

What we offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

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