Compliance Assurance Officer

Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?

With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.

Benenden Health has exciting opportunities within in its Governance and Assurance team for a Senior Compliance Manager, this role will provide second ine assurance that the regulated businesses are complying with FCA/PRA obligations, with the specific focus on the Consumer Duty, and to drive conversions with first line that deliver good consumer outcomes and improve consumer experiences.

The postholder will:

• Carry out risk-based second line assurance activities, including:
  • Delivery of the Compliance Monitoring Plan
  • Feedback to the 1st line on the Consumer Duty Management Pack,
  • Compliance oversight and input to the annual Board Consumer Duty report
• Act as the primary point of contact for all Consumer Duty matters
• Ensure that any Consumer Duty related issues are identified, addressed and appropriate actions are taken to ensure good customer outcomes are achieved
• Support reporting requirements to the relevant Executive and Board Committees
• Support the review of compliance policies and processes
• Support with the review and approval of financial promotions
• Represent the Compliance team on new product development projects
• Drive continuous improvement across the business, adding value to improve regulatory and customer outcomes
• Maintain regulatory knowledge and good practice

You will have skills and experience in

• Compliance, preferably within the insurance sector.
• Strong communication skills with the ability to build and develop relationships at all levels.
• Investigation skills, with the tenacity to get to the root of any concerns
• Attention to detail with the ability to summarise monitoring and assessment findings in written reports.
• Ability to analyse a range of data, complete root cause analysis and share findings with management.
• Detailed understanding of FCA handbook

The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be requirement of a weekly attendance at the office.

Working for a business with such a strong commitment to 'doing the right thing', you can expect a broad range of benefits, including;

• Free Corporate Benenden Health membership
• Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
• Free onsite car parking
• Up to 35 days' holiday including bank holiday and no weekend or bank holidays working.
• Pension with up to 10% employer contributions
• Discount available on other Benenden products
• Employee Assistance Program
• Unlimited access to £500 Refer a Friend Bonus Scheme
• Discount and cash back on hundreds of high-street retailers
• Opportunity for hybrid working
• Excellent training and career progression opportunities
• Cycle to work scheme
• Free hot drinks
• Free fruit
• Employee engagement events
• Supporting local charities
• Onsite First Aiders and Mental Health First Aiders
• Free onsite gym

For further information on this role, please refer to the Role Profile