Compliance Officer
We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.
£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.
This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.
The focus is to administer the delivery of a high-quality service that ensures:
What you'll do:
Operational
About you:
Essential:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.
£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.
This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.
The focus is to administer the delivery of a high-quality service that ensures:
- All properties are fully compliant with all statutory and regulatory requirements and Approved Codes of Practice.
- The management of incoming compliance documents, including initial Quality Assessment and uploading onto the appropriate systems.
- The monitoring of compliance activities in landlord properties, working in partnership with all landlords and stakeholders.
- To monitor all necessary actions and recommendations to ensure compliance in line with Look Ahead policies and procedures.
What you'll do:
Operational
- First point of contact for all areas of compliance.
- Ensure all compliance is completed in line with Look Ahead policies and procedures in compliance with Health and Safety legislation and regulatory requirements.
- Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.
- Maintain accurate compliance records and update IT systems from the activities of the compliance service.
- Produce KPI's on a weekly basis for the management compliance meetings.
- To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.
- To undertake relevant monitoring tasks as required to support the team in its partnership working with other landlords.
- Conduct site meetings with Look Ahead staff, contractors, and landlords.
- Support and cover compliance colleagues when they are unavailable.
- Deliver contract administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works).
- Make visits to site to monitor contractor performance against key performance indicators.
- Provide day-to-day contact for all relevant contractors and work with them to ensure the correct planning and programming of compliance services.
- Contributing to contract management meetings and supporting as required.
- Raise and authorise works up to the delegated authority for the post holder.
- Review and validate variation orders, applications for payment and invoices in a timely manner so that payments to contractors and suppliers are made in line with their contract terms and conditions and to ensure financial control.
- Provide information as required for budgeting and business planning purposes.
- Corporate - Deliver excellent service to customers.
- Equality and Diversity - Actively promote Equality and Diversity policy in all aspects of your duties.
- Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children.
- Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to and encouraged to meet their full potential by working in a non-threatening environment free of harassment and/or bullying.
- Data Protection - Ensure that the principle of confidentiality and the requirements of the Data Protection Act are fully applied to the work of your service area.
- Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.
- Work in partnership with contractors, Local Councils, other housing associations and other colleagues from LACS to ensure service delivery.
- Develop robust and effective stakeholder and supplier relationships and work closely with the relevant contractors to develop partnering arrangements.
- Support collaborative and cross functional working and share resources across the Property Services Team, and the wider Housing Service to meet operational targets and priorities should a need occur.
- Liaise with residents who are undergoing work to their home, dealing with their needs sensitively and obtaining feedback. Explain technical plans and specifications to a non-technical audience.
- Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet business objectives.
- Be willing to undertake any training identified to meet the needs of the service.
- Comply with all health and safety legislation for your area of work, ensuring that plans are prepared and adhered to, and risks identified are managed and monitored as required.
- Work in conjunction with the Housing Department to utilise available powers to gain entry to tenants' homes for essential inspections or work. This may involve attending and giving evidence at both the County and Magistrates Court if necessary.
- Represent LACS at external meetings as and when required.
- Undertake such other tasks as may be reasonably requested by your line manager.
About you:
- Good verbal and written communication skills
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate, and sensitive in style of communication.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.
Essential:
- Good working knowledge of all areas of Compliance.
- Strong IT skills particularly in MS Word and Excel.
- Knowledge of housing - related regulatory and compliance requirements.
- Experience in escalating concerns and following through to completion.
- Knowledge and experience in a housing and/or support environment
- Knowledge and experience with compliance systems and software, such as True Compliance.
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.