Compliance Officer (Retail Banking)

We are seeking an experienced individual to join our team as a Compliance Officer to help set up and deliver a remediation programme for borrowers in financial difficulty. If you have hands-on experience working on arrears programmes and are familiar with compliance within retail banking, we would love to hear from you!

Key Responsibilities:

• Design and lead a remediation programme for borrowers in arrears or financial difficulty.
• Develop processes and document the approach for handling subprime customers.
• Collaborate with key stakeholders to ensure alignment across teams.
• Provide guidance on compliance within retail banking and ensure that remediation processes meet regulatory standards.
• Manage and track the implementation of arrears management strategies.
• Contribute to continuous improvement of programme processes and compliance standards.

Requirements

• 3-5 years retail banking background, particularly in compliance and remediation.

• Proven experience in working on arrears management programmes, with a hands-on approach to process design and documentation.
• Experience working with subprime customers and understanding of the complexities in dealing with financial difficulty.
• Previous experience in a Big 4 consulting firm is a nice to have
• Strong understanding of compliance and regulatory requirements in retail banking.
• Strong leadership and communication skills.
• Ability to manage complex programmes and drive results in a fast-paced environment.
• In-depth knowledge of retail banking products and services, particularly in relation to remediation and arrears management.

Benefits

Initial 6 month contract paying £50-60k pro rata