Contract Compliance Manager [31830]
Greater Anglia
United Kingdom
Published 3 months ago
Business Compliance
Fixed Term Contract
Role type: Full- time, permanent
Location: Birmingham
About Us
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Contract Compliance Manager on a full time, permanent basis, based in Birmingham.
Job Purpose
To support the business to remain compliant with its highest value contract. Working with the team to produce high quality reporting and analysis to the business on performance, KPIs and contractual compliance.
Accountabilities (See attached JD for full responsibilities)
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
Location: Birmingham
About Us
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit a Contract Compliance Manager on a full time, permanent basis, based in Birmingham.
Job Purpose
To support the business to remain compliant with its highest value contract. Working with the team to produce high quality reporting and analysis to the business on performance, KPIs and contractual compliance.
Accountabilities (See attached JD for full responsibilities)
- Develop and maintain a compliance matrix and associated analytics for reporting or any other tool/system in use.
- Support the business to understand contractual compliance and processes. Ensure obligation owners are aware of their obligations and understand what is required.
- Produce timely and accurate reports and material for the periodic, quarterly and ad-hoc DfT/WMRE meetings as required.
- Lead the administration elements for maintaining contractual compliance with the support of the rest of the team, ensuring system content is kept up to date.
- Gather evidence of obligations being completed compliantly from the business and submit to DfT/WMRE using their contract management system.
- Support the reporting of KPIs agreed with DfT/WMRE and working with the business to review, analyse and monitor trends so that effective action can be taken where necessary.
- Manage regular requests for information from the clients and respond to customer/Ministerial feedback.
- Track meeting actions and responses to ensure the clients receive the information requested.
- Manage the approvals processes with the DfT/WMRE in line with the requirements of the contract.
- Support the production of the Handover Package, ensuring compliance with the contract.
- Produce reports, presentations etc. as required.
- Provide updates to the wider team and report on progress of commitments, successes and flagging any areas at risk of non-compliance.
- Maintain accurate and complete records on relevant systems.
- Attend meetings internally and externally as needed.
- Any other reasonable duties as requested by the Client Relationship and Contracts team.
- Excellent communication skills and able to converse at all levels of the business.
- Good working knowledge of Word, Excel, web based systems.
- Organised and methodical.
- Contract management or compliance experience.
- Pro-active individual with an ability to engage with others quickly to establish relationships on all levels.
- Analytical skills.
- Able to understand and absorb substantial amounts of information quickly and accurately and seek appropriate action to deliver realistic solutions.
- Experience of working with stakeholders.
- Experience of working in a pressurised environment with restrictive timescales.
- Experience of managing complex tasks with an attention to detail.
- Up to £40,000 depending on experience
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Annual cycle to work scheme
- Discount, savings and cashback scheme from top retailers
- Health and wellbeing schemes and discounts
- Career development opportunities
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.