Customer Compliance Specialist

Manages customer complaints assuring accurate complaint description, root cause is identified and a meaningful preventative measure is documented. Determines if customer claims are valid based on complaint evidence and works to minimize NWF financial exposure.

Essential Functions:

• Manages and resolves customer accommodations, complaints, inquiries, credit requests, returns and demands
• Reviews actions as documented in the PSR are applicable and follow up with appropriate people and departments as necessary to facilitate closure
• Determines when PSR information is complete and complaint can be closed
• Administers the Supplier Deviation Reporting (SDR) process & system
• Adjudicates disagreements on complaint accountability to assure the correct department is identified
• Determines validity and scope of claims are accurate to minimize NWF financial exposure
• Prepares, processes and authorizes credits, returns, allowances and adjustments
• Provides Accounting Department return or claims accrual information for period close
• Monitors PSR Database for anomalies to assure accurate reporting
• Review, manage and approve freight charges and determines accountability
• Provides back-up support when necessary to the Compliance Coordinator
• Performs other duties as assigned

Interaction:

• Works with all manufacturing facilities
• Interacts with Plant Management including Plant Managers and Quality Managers
• Interacts with all Corporate functions but primarily Sales, R&D, and QA
• Occasionally interacts with Senior Management

Qualifications:

• Minimum 1-2 years of experience in Quality or Compliance in a manufacturing industry
• Knowledge of NWF manufacturing and products to enable investigation of complex issues
• Strong verbal and written communication skills
• Strong Analytical and problem solving skills
• Multi-tasking and Organizational Abilities
• Negotiating Skills
• Decision Making
• Ability to determine trends
• Root Cause Analysis
• General knowledge of Adobe applications, Microsoft 0ffice and Lotus Notes

$55,900-$65,000 a year