Customer Intelligence and Compliance Officer, Northallerton and Ryedale
North Yorkshire County Council
Northallerton, UK
Published 5 days ago
Business Compliance
Salary: £26,409 - £28,163 per annum
Grade : F
Contract Type: Permanent, Full time - 37 hours per week
Working Hours : Between the hours of 08.00 - 17:30 with some flexibility required due business need.
Location : Hybrid working with bases at Northallerton and Ryedale
Weekend Working : Not as standard but may be required due to business need.
We are recruiting for a Customer Intelligence and Compliance Officer to join our successful team.
This post is based within Customer, Revenue and Benefits service within the Resources Directorate. This service provides customer services which enable the organisation and its partners to achieve their outcomes and continually improve the services we deliver to the people of North Yorkshire.
The Customer Intelligence and Compliance Officer will work within the Customer Forecasting and Planning function. You will support the Customer Intelligence and Compliance Co-ordinator to collate customer intelligence from across the Customer, Revenues and Benefits function to create reports and produce customer stories using data to help understand the performance of the service.
You will contribute to identifying continuous improvement opportunities, developing business intelligence to highlight changes, innovative solutions and improvements from customer insight and performance data to deliver improved customer experience.
The role is critical in complying with legislation around freedom of information requests and corporate complaints, ensuring all key stakeholders are kept informed and deadlines are adhered to.
Ideally, you will have:
What we can offer you...
As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial well-being and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
Contact and Apply:
If you would like an informal discussion about our role, please contact Jade Hutchinson - Jade.hutchinson@northyorks.gov.uk
Applying is easy, simply click the apply button below, remove your details from your CV and upload by midnight on 16/02/25.
Key Documents:
Job Description
Total Rewards
Key dates:
Closing Date: 16/02/2025
Interview Date: Week commencing 24/02/2025
Venue for Interview: County Hall Campus, Northallerton DL7 8AD.
Please note, the interview may take up to 4 hours.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
Apply now
Grade : F
Contract Type: Permanent, Full time - 37 hours per week
Working Hours : Between the hours of 08.00 - 17:30 with some flexibility required due business need.
Location : Hybrid working with bases at Northallerton and Ryedale
Weekend Working : Not as standard but may be required due to business need.
We are recruiting for a Customer Intelligence and Compliance Officer to join our successful team.
This post is based within Customer, Revenue and Benefits service within the Resources Directorate. This service provides customer services which enable the organisation and its partners to achieve their outcomes and continually improve the services we deliver to the people of North Yorkshire.
The Customer Intelligence and Compliance Officer will work within the Customer Forecasting and Planning function. You will support the Customer Intelligence and Compliance Co-ordinator to collate customer intelligence from across the Customer, Revenues and Benefits function to create reports and produce customer stories using data to help understand the performance of the service.
You will contribute to identifying continuous improvement opportunities, developing business intelligence to highlight changes, innovative solutions and improvements from customer insight and performance data to deliver improved customer experience.
The role is critical in complying with legislation around freedom of information requests and corporate complaints, ensuring all key stakeholders are kept informed and deadlines are adhered to.
Ideally, you will have:
- Experience in data analysis and presenting findings.
- A practical understanding of using data and insight to identify and address emerging issues.
- Experience of working in a multi-channel customer service environment.
- A high level of numerical, verbal and written skills in order to produce and present reports in a range of formats and present data and information in an effective way.
- The ability to build effective relationships with internal and external colleagues and stakeholders.
- A full clean driving licence as travel to other offices in North Yorkshire may be required.
What we can offer you...
As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial well-being and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
Contact and Apply:
If you would like an informal discussion about our role, please contact Jade Hutchinson - Jade.hutchinson@northyorks.gov.uk
Applying is easy, simply click the apply button below, remove your details from your CV and upload by midnight on 16/02/25.
Key Documents:
Job Description
Total Rewards
Key dates:
Closing Date: 16/02/2025
Interview Date: Week commencing 24/02/2025
Venue for Interview: County Hall Campus, Northallerton DL7 8AD.
Please note, the interview may take up to 4 hours.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
Apply now