Immigration Compliance Assistant

We are currently looking for a new Immigration Compliance Assistant to join our OnCampus team.

The role is on a full-time, permanent basis with the location in Cambridge, United Kingdom. We operate under a Hybrid Working schedule - with the possibility to work 2 days in the office and 3 days working from home.

About the role

As an Immigration Compliance Assistant, you will form part of a cross-CEG team of UKVI compliance expertise, with specific responsibility for new applications across CEG's academic centres. You will be working closely with the Central Admissions Team and Global Sales Team, vetting applications to ensure high standards of immigration compliance throughout the visa application process, with a focus on compliance interview, assessing borderline cases and assisting with administrative tasks.

As such, you will assess applications and conduct interviews as well as working collaboratively with internal and external stakeholders across CEG's central functions, sales team and educational agencies. Strong commitment in providing excellent customer service is key to this role.

Other activities as part of this role:

• To conduct compliance interviews and provide feedback to applicants/agents to ensure they are familiar with the visa interview process and given constructive feedback promptly.
• To work closely with Central Admissions team and Global Sales Team by advising on and vetting student's application documents such as financial evidence, birth certificates and TB certificates to ensure students successfully obtain their visa by following the correct procedures and processes stipulated by the UKVI.
• To screen applicants with an aim to drive down visa refusal rate by conducting compliance interviews as well as other verification checks as necessary.
• To help students prepare for visa interview where necessary to ensure they understand the importance of interview preparation as well as familiarise themselves with the format of such process.
• To assess applications via the compliance borderline and interview processes by liaising with colleagues in sales team, Central Admissions team and Centre teams.
• To input into processes with stakeholders in central functions to ensure applications are processed efficiently as well as meeting UK immigration compliance requirements.
• To provide reports and analysis on compliance activities and feedback on patterns and areas of further improvement

Aspects we will be looking for: The position of Immigration Compliance Assistant (ICA) requires a positive attitude to assist central admissions team and sales team to navigate the complex, challenging and constantly changing immigration compliance environment.

• Excellent verbal and written communication skills.
• Methodical with great attention to detail whilst being able to work towards tight deadlines and under great pressure.
• Proven record of providing excellent level of customer service.
• To work with high level of autonomy as well as a team member.
• Able to deal with stakeholders of all levels from students to agents and from colleagues within CEG as well as those from partner universities.
• The post-holder must be a confident user of Microsoft applications such as Word, Outlook, SharePoint & Teams as well as CEG's student data systems (training for CEG's student data systems will be provided).
• The balance of strong immigration compliance with excellent customer service has been a key feature of CEG's success to date and any applicant would need to contribute to this.
• Evidence of technical understanding of similar legal environments is preferred, and experience of the UKVI Student visa system would be a significant advantage.
• Educated to degree level or equivalent (desirable).
• Experience of dealing with students/agents of similar level (desirable).
• Successful applicants will be subject to a DBS check. We strive to be an equal opportunities employer and welcome applicants from all sections of the community.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

What does Cambridge Education Group do?

We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

Whether students choose to study at one of our centres withOnCampusorCastelor complete an online programme throughCEG Digitaloriheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.

Benefits

• Private Medical Insurance
• Hybrid Working
• Life Assurance cover
• Competitive salary
• Perkbox(includes hundreds of discounts)
• Salary sacrifice Car Leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme
• Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master's degrees with CEG Digital Partner Universities (25% off)

Pension- Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.