Operational Risk Manager - 6 mth FTC

Hourly Rate: £1.00

This may differ for under 18s

About the role:

Nando's is on a journey of 'Changing Lives Together,' creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.

We're recruiting for an Operational Risk Manager to join the team on a 6 month contract. The Operational Risk Manager is responsible for providing oversight, guidance, and assurance around operational risk management across Nando's UKI, to ensure that we remain 'safe and secure' and can achieve our business objectives.

Key responsibilities:

• Provide independent oversight and challenge around risk management framework activities by: -
• 1) Supporting the Leadership Team in articulating risk appetite against which performance can be monitored.
• 2) Ensuring business owners assess risks and controls on an ongoing basis, so that risks are appropriately identified, assessed, monitored, and mitigated, in line with stated risk appetite, and where not, that this is escalated for visibility through governance.
• 3) Lead the administration of risk events - so that they are reported, investigated, and addressed, with both the impacts and root cause addressed to avoid repeat occurrences - providing independent oversight as part of the process.
• 4) Monitor Risk related MI and Key Risk Indicators to ensure that business owners are taking appropriate actions in the event of risk appetite being breached, or where a breach is anticipated.
• 5) Support the Nando's UK & I leadership team in identifying and calling out emerging threats and risks to the achievement of business objectives.
• Conduct risks assessments and risk reviews at the request of the Chief Risk Officer, H/O Operational Risk or wider Nando's UK & I LT.
• Provide project oversight to ensure that project execution risks are effectively managed by the project owners.
• Oversee the operational risk assurance programme to provide the UK & I LT with assurance that we are compliant, legal, and within risk appetite in relation to the principal risks.
• Support risk management strategies for enterprise wide, risk related incidents.
• Manage the Nando's UK & I Insurance programme ensuring that claims are effectively managed, policy requirements flow through to internal policies and procedures so that successful claims can be made and that there is a general awareness of claims opportunities across the business.
• Support in the management of Nando's UK & I Policies & Procedures to ensure that these are in place, communicated, and embedded into key business processes.

Our candidate should possess/be:

• 5 years+ experience in risk management related roles.
• Experience of managing risk reviews and issues involving multiple functions.
• Experience in managing senior management and leadership level stakeholders.
• Naturally calm under pressure.
• Pragmatic and methodical.
• Open-minded & collaborative, with sound judgment.
• Passionate about risk management, doing the right thing, and challenging the status quo to drive organisational improvements.

Our candidate should be looking for:

• A culture with strong purpose & values, intent on contributing to / driving positive cultural and societal change
• Involvement in a variety of projects rather than repetitive work in a business which encourages creativity and evolution rather than a set approach.
• An environment which is relaxed and informal, whilst highly driven and ambitious
• A business that seeks to support every employee to be at their best, and encourage individuality

Please note - we're looking for someone who is available on 4 weeks notice or less for this 6 month contract. You will be based in Putney and will be required to be in the office a minimum of three days a week.

The closing date for applications is Wednesday 14th May.