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Operational Risk Manager, Account Compliance

companyAmazon
locationLondon, UK
PublishedPublished: Published 1 month ago
Operational Risk
Operational Risk Manager (1LoD)

The Account Compliance team at Amazon are dedicated to making the organization the safest and most trusted place to buy and sell. Our primary goal is to protect our customers' interests while balancing risk management with exceptional customer experience. This is achieved through our global first line of defense (1LoD) risk program.

We are now seeking an experienced Operational Risk Manager to join our Global 1LoD risk program. The role involves supporting the implementation of operational risk objectives and contributing to the development and execution of risk strategies, with a primary focus on the governance and management of the Risk & Control Self-Assessment (RCSA) framework.

Key Responsibilities

• \tConduct Ongoing RCSAs: Lead and support regular Risk & Control Self-Assessments to identify, assess, and review the adequacy and effectiveness of risk management and control systems.

• \tDevelop Operational Risk Strategies: Assist in formulating procedures that define operational risk strategy and program goals.

• \tStakeholder Engagement: Collaborate with stakeholders to drive risk mitigation through comprehensive risk assessment and treatment plans.

• \tProject Management: Play a key role in managing projects related to the implementation of risk management systems.

• \tReporting: Produce detailed reports on risk management across multiple functions within Account Compliance, working closely with cross-functional teams to gather input, and providing updates to senior leadership at varying cadences (Weekly, Monthly, Quarterly)

• \tRisk Consistency: Collaborate with various functions to ensure consistent understanding and awareness of operational risks across the organization.

• \tPresentation of Findings: Present risk assessment findings and recovery strategies to key stakeholders across 1st and 2nd Line.

• \tRisk Treatment Management: Partner with relevant teams to coordinate risk treatment plans identified through the risk assessment process and assist in responding to significant disruptions, influencing globale prioritization roadmaps.

• \tFacilitate Workshops: Organize RCSA workshops to help identify unknown operational risks.

• \tTraining and Awareness: Identify opportunities for training and enhancing awareness of operational risk methodologies.

Basic Qualifications

• \t3+ years of experience in Risk Management, Assurance, Compliance, or Audit roles.

• \tExcellent communication skills and ability to coordinate with multiple stakeholders.

• \tProject management experience or experience working on complex projects.

• \tProven track record of creative problem-solving and a desire to create and build new processes.

• \tComfort with challenging the status quo, even in confrontational situations.

• \tStrong time management, multitasking skills, and attention to detail.

• \tProficient in MS Office Suite, including Word, PowerPoint, Excel, Outlook, and SharePoint.

• \tAbility to provide concise and effective answers to questions, offering expertise on procedures to associates and management across diverse sites.

Preferred Qualifications

• \tExperience in generating risk intelligence reports and analysis.

• \tDemonstrated ability to make sound decisions, take ownership, and deliver results in a management capacity.

• \tProven ability to challenge norms, improve performance, and enhance efficiency.

• \tAbility to analyze data and existing processes to identify risks and opportunities.

• \tStrong interpersonal skills, including the ability to build relationships and positively influence decision-making.

• \tProven ability to meet deadlines while managing multiple complex work streams.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent

- Experience handling confidential information

PREFERRED QUALIFICATIONS

- Professional auditing qualification, or similar risk or compliance credentials

- Experience with SQL and Excel

- Experience in program requirements definition, together with data and metrics leveraging to drive improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.