Payments Compliance Manager (Compliance Advice Manager)

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused. Payments regulatory management is progressively becoming more specialised resulting in a need to adopt a more proactive approach in addressing emerging threats to protect our members and the services, whilst minimising Nationwide's exposure to operational losses and to protect the reputation of the Society.

The Payments Governance, Risk and Controls team is responsible for providing expert guidance across the Society in identifying, assessing, managing, reporting, and validating compliance to Payment services regulation, particularly under the Payment Services Regulations 2017 (PSRs), which is crucial for ensuring the secure and efficient operation of payment systems

We are excited to offer an opportunity to join our team in supporting Payments. Your expertise will be crucial in ensuring the Society meets the highest standards of regulatory compliance, thereby safeguarding our reputation and fostering trust with our members.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth or London office. Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing

• Provide regulatory expertise and advice to guide, support, validate and challenge business areas in embedding the Payments policy, Payment Services Regulations 2017 (PSR 2017) Assessment Framework and consult on regulatory interpretation, application and controls.
• Interpret complex and sometimes conflicting regulation, giving attention to both the detail and the big picture of the regulator's agenda, identifying and weighing up possible alternatives and providing advice and challenge based on customer and compliance risk.
• Represent Payments on strategic change initiatives and at senior management team meetings to ensure regulatory requirements are identified, understood and addressed.
• Plan, lead and deliver bespoke payments risk, controls and compliance assignments to a high standard and within timescale tolerances, identifying opportunities to improve effectiveness and efficiency.
• Support the completion of first line customer and compliance risk assessments and the documentation of key risks, controls and monitoring, providing advice on the interpretation and application of specific payment services regulation
• Prepare detailed reports for internal governance committees, which may include updates on compliance activities, risk assessments, policy breaches and / or forward looking and emerging scenarios.
• Collaborate with key stakeholders within the Payments team and across the Society (e.g., Legal, Economic Crime, Retail, and 2LOD) on all payments-related compliance topics. Utilise insights and data to inform the compliance risk profile (emerging risks and horizon scanning) and advise on how any control or compliance gaps can and should be addressed.
• Support in the identification, management, action planning and closure of compliance related dispensations, waivers and breaches aligned to the Payments Policy. Ensure all compliance gaps are fully understood, have robust, timely and appropriate action plans in place and are proactively managed to be completed within agreed timescales.

About you

• Deep knowledge and understanding of Payment Services Regulations such as PSD2 and how this fosters innovation, enhances security, and improves consumer protection in the payments industry.
• Strong analytical skills to assess risks, identify compliance gaps, and propose effective solutions
• A detail-oriented mindset with the ability to interpret complex information and navigate ambiguity.
• Have experience of advising colleagues on compliance or regulatory-related issues within your current or previous roles.
• Be forward looking and strategic minded with an eye on current as well as emerging regulation, identifying and weighing possible alternatives and making decisions based on customer and compliance risk
• Be a strong communicator with a proven track record and ability to influence across the Society and with associated stakeholders at an executive level

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub - Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.

As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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