Policy Compliance Specialist I
Prosperity
Austin, TX, USA
Published 2 weeks ago
Compliance Management Systems / Technology
Job Summary:
The Policy Compliance Specialist I is a mid-level customer support position that reviews and investigates Insurance Dept. inquiries or complaints including decisions in preparing appropriate correspondence; requesting and reviewing agent responses; and providing final position or resolution to the Insurance Dept. By statute, these complaints require timely and thorough communication. Untimely or incorrect responses could subject the company to penalties and/or lawsuits.
Essential Job Functions:
The Policy Compliance Specialist I is a mid-level customer support position that reviews and investigates Insurance Dept. inquiries or complaints including decisions in preparing appropriate correspondence; requesting and reviewing agent responses; and providing final position or resolution to the Insurance Dept. By statute, these complaints require timely and thorough communication. Untimely or incorrect responses could subject the company to penalties and/or lawsuits.
Essential Job Functions:
- Consult with NWL Legal Dept. and Marketing Dept. regarding Insurance Dept inquiries or complaint responses
- Make recommendations to management regarding agent actions discovered in Insurance Dept. complaints
- Log in consumer and Insurance Department complaints and maintain detailed complaint file for the Company as required by statute.
- Review complaint history for previous agent complaints
- Open and determine disposition of incoming mail received by POS Vice Presidents
- Mail correspondence and send faxes for Vice Presidents
- Indexes mail and transfers work to the proper Vice President
- Responsible for providing Schedule A information to qualified plans and administrators
- Make qualified plan trustee, address, and administrator changes to mainframe
- Assist agents and policyholders with general policy information
- Order Universal Life projections for International and Domestic agents
- Handle annual IRS and SEP mailings and follow-up research
- Research unidentified checks and deliver to proper department
- Prepare verification letters to auditors for Qualified Plans
- Strong organizational skills
- Demonstrated skill and ability in dealing with the public
- Knowledge and skill at applying customer service theories and practices
- Strong written and oral communication skills necessary
- Basic Computer skills.10-Key by touch or sight.
- Aware of updates that may change Insurance Dept. requirements.
- In depth knowledge of NWL products, supporting product documents and company policies.
- Knowledge of Insurance Dept. requirements for inquiry or complaint responses, including time limits, penalties, format and other required information that varies by state.
- High school or GED required, associate degree preferred
- 2-3 years customer service experience
- Prior insurance industry experience
- Completion of LOMA insurance courses preferred
- No Supervision responsibilities
- Pay Type Hourly
- Min Hiring Rate $47,000.00
- Max Hiring Rate $52,000.00