Policy Compliance Specialist I

Job Summary

The Policy Compliance Specialist I is a mid-level customer support role responsible for reviewing and investigating inquiries related to Law Enforcement, Fraud Investigation, and Correspondence. This position involves preparing the necessary correspondence and policy documentation for these requests. It is essential to provide timely and thorough communication and research, as delays or incorrect responses could expose the company to penalties or lawsuits.

Essential Functions

• Liaise with the Prosperity Legal Department and the Compliance Department to ensure regulatory compliance.
• Compile and prepare responses to subpoenas efficiently and accurately.
• Conduct comprehensive research on inquiries related to law enforcement and fraud investigations.
• Ascertain the appropriate disposition of incoming correspondence received by mail.
• Address complex inquiries pertaining to correspondence or audit matters in a timely manner.
• Provide assistance to agents and policyholders concerning general policy information.
• Deliver Schedule A information to qualified plans and administrators in accordance with applicable regulations.
• Oversee and manage NTO requests as required.
• Investigate unidentified checks and take necessary actions to either reissue them or escheat funds.
• Draft verification letters for auditors concerning Qualified Plans, ensuring all information is precise and complete.
• Monitor escalated phone calls to effectively mitigate potential complaints.
• Prepare indemnity letters with attention to detail and accuracy.
• Support the Senior Compliance Specialist in addressing complaints when necessary.

Knowledge, Skills & Abilities

• Strong organizational skills
• Demonstrated skill and ability in dealing with the public
• Knowledge and skill at applying customer service theories and practices
• Strong written and oral communication skills necessary
• Basic Computer skills.10-Key by touch or sight.
• In depth knowledge of NWL products, supporting product documents, and company policies.

Education & Experience

• High school or GED required, associate's degree preferred
• 2-3 years customer service experience
• Prior insurance industry experience

Licenses & Certifications

• None required

Supervision & Leadership

• No Supervision responsibilities