Program Administrator 3 (9-1-1 Support and Compliance Administrator)

What You'll Do:

Under direction of agency 9-1-1 Administrator, oversees Public Safety Answering Points (PSAPs), provides support, ensures compliance, & supervises County Coordinators to ensure all counties are following established program guidelines under OAC 5507 & ORC 128.

• Develop & maintain the support & compliance program & update to ensure all requirements meet the ORC & OAC.
• Develop & implement audit policies & procedures.
• Develop & implement technical assistance to agencies (PSAPs) under jurisdiction of the Ohio 9-1-1 Program Office & Statewide 9-1-1 Steering Committee.
• Receive & respond to queries from PSAPs across the state concerning 9-1-1 operations.
• Con duct audits at all 88 counties & report critical & noncompliance issues for resolution.
• Based on the audit, validate PSAP(s) compliance with OAC 5507 & ORC 128. & prepare a report to the 9-1-1 Administrator based on the findings recommending compliance or non-compliance.
• Adjust audit procedures to meet unexpected or complex situations.
• Provide audit program reports & recommendations to the 9-1- 1 Administrator & the Statewide 9-1-1 Steering Committee.
• Provide training reports & recommendations to the 9-1-1 Administrator & the Statewide 9-1-1 Steering Committee.
• Represent the 9-1-1 Administrator at meetings with Federal, State, & Local agencies and trade organizations when needed.
• Handle sensitive issues with agencies concerning audits.
• Develop training for PSAPs to comply with PSAP Technical & Operational Standards in OAC 5507 & ORC Chapter 128.
• Attend training & maintain awareness of current & upcoming industry trends and best practices according to Federal, State & Local standards
• Others Duties as assigned

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Minimum Qualifications:

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

-Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 2, 63123.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Program Management

Knowledge, Skills and Abilities-

Knowledge-

• 9-1-1 Operations & Emergency Communications Centers
• Ohio Revised Code Section 128*
• Ohio Administrative Code 5507*
• Governmental & generally accepted accounting principles & procedures
• Auditing standards & procedures
• Compliance requirements.
• Professional management practices.
• Rules & procedures applicable to agency operations.*

*Developed after employment

Skill:

• Operation of personal computer &
  
  associated hardware/software
  
  (e.g., MS Office Suite) & use of
  
  Internet

Ability:

• Address audit issues of high complexity.
• Define Problems
• Prepare, review &/or edit audit work papers.
• Establish facts & draw valid conclusions.
• Develop audit work plans
• Work with County Coordinators on standardized schedule.
• Develop & implement operational audit policies, procedures, & standards.
• Analyze abstract concepts & draw valid conclusions.
• Demonstrate high level of verbal & written communication.
• Handle routine and sensitive inquire written & in-person from contacts with other government officials, state/county staff, providers &/or general public.