QMS & Compliance Officer
Guys and St Thomas NHS Foundation Trust
London, UK
Published today
Business Compliance
Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Are you ready to make an impact in a dynamic, high-performing team dedicated to excellence? Do you have experience working with ISO standards and have a background in auditing? Do you want to join a team of professionals who are passionate about maintaining high standards to keep our patients, visitors and staff safe? Do you have you experience in carrying out high-level quality and environmental audits and reports? If so, we would like to hear from you as we are looking for an experienced individual to work within the Quality & Compliance team.
The QMS & Compliance Officer is a varied and interesting role which requires an experienced individual to undertake a variety of quality & compliance audits across the Trust to demonstrate compliance with legal obligations and to ensure our high standards are maintained in relation to local and national standards.
Main duties of the job
The post holder will be responsible for undertaking internal quality & compliance reviews against Essentia standards for services as required undertaken by a range of departments across Essentia. The post holder will be expected to oversee, support and advise on all aspects of the processes. The post holder will have responsibility for liaising with responsible leads to note the action updates, escalate any issues to their line manager and review completed actions in accordance with the relevant standards and to develop working relationships with stakeholders who relate to the specific requirements of the role. The expectations of a range of stakeholders will often conflict and the post holder will require skills in persuasion, diplomacy and the ability to explain technical information and subjects in terms which are clearly understandable.
Working for our organisation
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
Ride to work scheme
Employee assistance programme
Free stop smoking service
Detailed job description and main responsibilities
Activities include:
• Undertake quality and environmental audits of clinical and non-clinical services and spaces , by use of IT management Information Systems or other systems as appropriate, collating the information in preparation for a report to be provided to individual wards and departments on performance.
• Responsible for dealing with day to day QMS, service and compliance issues and bringing these to the attention of the Environment & QMS Compliance Manager and stakeholders where required.
• Works collaboratively with the QMS & Environment team and department managers in planning the annual audit programme to ensure all areas are subject to routine, robust and regular audits in line with the current quality standards.
• Assist and support the QMS & Environment Compliance Manager in the implementation and review of Quality Management Systems across Group Operations and Essentia as required.
Requirements
We are looking for an enthusiastic, self-motivated and outcome driven individual who has relevant experience in the following areas:
• Experience in ISO Standards or similar quality standards.
• Proven observational, listening and questioning experience.
• Excellent communication skills, both verbal and written and experience in dealing with staff of all levels.
• Have experience in a quality assurance departments and a good understanding of continuous improvement.
You will have significant experience within the auditing and compliance sector within a large organisation, excellent written and communication skills, and ability to interpret data to produce meaningful reports. An excellent ability to engage with others to support the department in driving improvement programmes. You will be able to balance conflicting demands and prioritise your own workloads and have the ability to achieve results through a combination of effective planning and organisation.
Experience within a NHS Foundation Trust would be an advantage but broader relevant experience will be considered.
Person specification
Education/Qualification
Essential criteria
Essential criteria
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of 'good'. Our adult community services achieved a rating of 'outstanding'.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Are you ready to make an impact in a dynamic, high-performing team dedicated to excellence? Do you have experience working with ISO standards and have a background in auditing? Do you want to join a team of professionals who are passionate about maintaining high standards to keep our patients, visitors and staff safe? Do you have you experience in carrying out high-level quality and environmental audits and reports? If so, we would like to hear from you as we are looking for an experienced individual to work within the Quality & Compliance team.
The QMS & Compliance Officer is a varied and interesting role which requires an experienced individual to undertake a variety of quality & compliance audits across the Trust to demonstrate compliance with legal obligations and to ensure our high standards are maintained in relation to local and national standards.
Main duties of the job
The post holder will be responsible for undertaking internal quality & compliance reviews against Essentia standards for services as required undertaken by a range of departments across Essentia. The post holder will be expected to oversee, support and advise on all aspects of the processes. The post holder will have responsibility for liaising with responsible leads to note the action updates, escalate any issues to their line manager and review completed actions in accordance with the relevant standards and to develop working relationships with stakeholders who relate to the specific requirements of the role. The expectations of a range of stakeholders will often conflict and the post holder will require skills in persuasion, diplomacy and the ability to explain technical information and subjects in terms which are clearly understandable.
Working for our organisation
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.
Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU'
Ride to work scheme
Employee assistance programme
Free stop smoking service
Detailed job description and main responsibilities
Activities include:
• Undertake quality and environmental audits of clinical and non-clinical services and spaces , by use of IT management Information Systems or other systems as appropriate, collating the information in preparation for a report to be provided to individual wards and departments on performance.
• Responsible for dealing with day to day QMS, service and compliance issues and bringing these to the attention of the Environment & QMS Compliance Manager and stakeholders where required.
• Works collaboratively with the QMS & Environment team and department managers in planning the annual audit programme to ensure all areas are subject to routine, robust and regular audits in line with the current quality standards.
• Assist and support the QMS & Environment Compliance Manager in the implementation and review of Quality Management Systems across Group Operations and Essentia as required.
Requirements
We are looking for an enthusiastic, self-motivated and outcome driven individual who has relevant experience in the following areas:
• Experience in ISO Standards or similar quality standards.
• Proven observational, listening and questioning experience.
• Excellent communication skills, both verbal and written and experience in dealing with staff of all levels.
• Have experience in a quality assurance departments and a good understanding of continuous improvement.
You will have significant experience within the auditing and compliance sector within a large organisation, excellent written and communication skills, and ability to interpret data to produce meaningful reports. An excellent ability to engage with others to support the department in driving improvement programmes. You will be able to balance conflicting demands and prioritise your own workloads and have the ability to achieve results through a combination of effective planning and organisation.
Experience within a NHS Foundation Trust would be an advantage but broader relevant experience will be considered.
Person specification
Education/Qualification
Essential criteria
- NVQ or above or relevant professional experience.
- GCSE's including English & Maths
Essential criteria
- Experience of auditing in a NHS / clinical setting.
- Experience of interacting with a wide range of individuals including patients/clients, staff members, senior managers, members of the public and external organisations.
- Working knowledge of quality governance and management system functions.
- Experience of gathering and analysing complex and business sensitive information
- Experience of report writing using complex data from a number of different departments and integrating information from these to produce the required Outcomes
- Experience of working with complex databases and generating error free reports.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Employer certification / accreditation badges
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Compliance & QMS Officer (PDF, 240.0KB)
- Functional Requirements (PDF, 376.6KB)