Quality & Compliance Officer - Fixed Term Contract (Maternity Cover)

About The Role

We are looking for a Quality and Compliance Officer / Lead System Administrator to provide essential support in managing quality assurance, compliance monitoring, and IT systems across the organisation. This role combines administrative responsibilities, data analysis, and system oversight to ensure quality processes are robust, effective, and compliant with Care Quality Commission (CQC) regulations.

The ideal candidate will have auditing experience, a background in health and social care, and an understanding of CQC requirements. This is a fixed-term contract (maternity cover, up to 1 year)

This role includes travelling to services at times based in Hampshire, Surrey, and eventually Bristol & Birmingham.

What do you need? (Essential)

• UK driving license and access to a vehicle
• Educated to A-level standard or equivalent (relevant experience will be considered).
• At least 2 years of experience in administrative, compliance, or IT system support roles.
• Experience in managing systems, databases, or reporting tools.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong data analysis and reporting skills.
• Excellent organizational and communication abilities.

Desirable Experience

• Experience conducting audits or supporting audit processes
• Background in health and social care.
• Understanding of CQC regulations and healthcare compliance standards.

What hours will you work?

Monday to Friday 09.00 to 17.00 (40 hours per week).

What are the main duties?

Administrative Support for Quality and Compliance:

• Provide administrative support to the Quality and Compliance Manager, including scheduling, reporting, and preparing meetings.
• Develop summaries, presentations, and reports to support compliance reviews and quality improvement initiatives.
• Assist in preparing and maintaining compliance documentation, including policies, audit reports, and procedures.
• Organize internal audits, compliance meetings, and training sessions.
• Maintain document control systems, ensuring records are current, accurate, and readily accessible.
• Support the audit program throughout the company, ensuring action plans are developed and delivered on time.
• Liaise with Heads of Departments and teams to deliver quality improvement initiatives.

Auditing and Compliance Monitoring:

• Support with carrying out audits in line with the company audit schedule and as directed by the Quality and Compliance Manager.
• Ensure compliance with CQC regulations and monitor compliance metrics for improvement.
• Collect, analyze, and interpret data to monitor quality performance and audit outcomes.
• Support internal and external audits, ensuring all documentation, data, and reports are prepared accurately and promptly.
• Identify trends and highlight areas for improvement using tools such as Excel and other platforms.

Data Analytics and Reporting:

• Collect, analyze, and report on data to monitor service delivery and quality outcomes.
• Develop performance dashboards and reports to present actionable insights to management.
• Monitor and identify trends in quality metrics and compliance outcomes.
• Undertake surveys and research programs as directed.

System Administration Responsibilities:

• Serve as the lead system administrator for quality, compliance, and operational systems.
• Manage system configurations, updates, and troubleshoot technical issues.
• Oversee user access, permissions, and ensure data security within systems.
• Work with IT teams and external vendors to resolve technical challenges and ensure optimal system performance.
• Deliver technical training and support to staff on the use of systems and compliance tools.
• Act as the point of contact for queries relating to system functionality and documentation processes.

Supporting Quality Improvement:

• Build effective links and communication across all departments and sites.
• Support teams and systems to improve, monitor, and maintain the quality of service delivery.
• Contribute to the development of quality improvement initiatives and ensure their successful implementation.

Benefits Package worth up to £5,000

• Enhanced rate for overtime
• Pension scheme
• Enhanced DBS fully covered by us and automatically added to the update service
• Specialist training, beyond the mandatory training requirements
• Paid for e-learning training
• Reward and recognition through vouchers and cash incentives for Christmas and long service
• Refer a friend scheme - up to £1,000 (depending on role)
• Paid for company events
• Healthcare cash plan worth up to £700* including dentistry, optical plus access to a 24/7 employee assistance programme offering psychological support to staff to avoid stress and burn out
• Access to Blue Light card - over 13,000 discounts
• Management Incentive Scheme

*subject to terms and conditions

About Us

Cornerstone Healthcare Group provide specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.

Residents who live in our homes primarily have a neurological degenerative condition such as Dementia with an underlying mental health condition which makes them unsuitable to live in dementia care homes or residential care homes for the elderly.

We currently have 4 homes based in Waterlooville, Curdridge, Mytchett & Wincanton and are in the process of building a new service in Bristol due to open in early 2025.