Retail Operations Compliance Specialist I

General Purpose

Under supervision, the Retail Operations Compliance Specialist I, using standard banking practices and procedures and various tools, performs research and makes possible recommendations to ensure all regulatory requirements are met and to protect the bank from losses.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All tasks performed under supervisory guidance.

• With supervision and guidance, responsible for overseeing and ensuring compliance with the implementation of Alpine Bank's policies and procedures regarding specific operational regulations such as Federal Regulations E, CC, D, DD, BSA Customer Information profiling and BSA Currency Transaction Reporting and Fair Credit Reporting Act.
• Monitors for accurate completion of documents, identifies improper procedures or documentation, researches issues, makes recommendations to improve policies or procedures accordingly and notifies appropriate staff of the changes/corrections needed.
• Assists in gathering documentation and information requested by internal, external, and regulatory auditors and authorities related to an audit, examination, or inquiry.
• For Supervisory review, identifies improper procedures or documentation.
• Coordinates and performs regulatory file submission review and filing processes.
• Promotes a risk-aware culture, ensures efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Works directly with bank employees to answer questions and assist operations support staff in proper documentation and regulatory requirements.
• Provides prompt, courteous and accurate internal and external customer service.
• Maintains bank confidentiality as it pertains to all functions of the bank.
• Regular and reliable attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to make independent decisions.
• Exhibits solid judgement.
• Highly familiar with standard banking concepts, practices, and procedures regarding bank compliance.
• Strong ability to tactfully work with co-workers, internal customers, and management.
• Ability and willingness to assist other Alpine Bank staff.
• Proficient in basic computer applications such as Microsoft Word and Excel are required.
• Detail oriented with exceptional organizational skills.
• Ability to perform job duties with a high level of accuracy.
• Strong verbal and written communication skills.
• Ability to work under pressure, in a fast-paced environment while meeting strict deadlines.
• Demonstrates commitment to providing continuous excellent customer service.
• Practices a high degree of professionalism with a positive attitude.
• Manages time effectively and efficiently.
• Maintains a high degree of accuracy and completeness of work.
• Adheres to all policies, procedures, and regulatory compliance guidelines of Alpine Bank.
• Maintains bank confidentiality as it pertains to all functions of the Bank.
• Familiarity with standard concepts within specific operational regulations such as Federal Regulations E, CC, D, DD; BSA Customer Information profiling and BSA Currency Transaction Reporting and Fair Credit Reporting Act.
• Ability to rely on instructions and pre-established guidelines to perform the functions of the job.

Education or Formal Training:

• High School Diploma or General Education Diploma (GED) equivalent required.
• Associate Degree in Finance, Accounting, Business or similar preferred.
• ABA School of Compliance - Foundational - Required (to be completed within 12 months of hire).

Experience:

• One (1) to three (3) years of working with regulatory documents in a financial or banking environment or in Bank Loan Operations, Loan Servicing or Front-Line Operations required.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment:

This job operates in a professional office environment. There may be a Hybrid schedule to include remote work and in office, but that can change at any time. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required; it would require the ability to reach for and lift files, open filing cabinets and bend or stand on a stool as necessary. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $19.50 to $24.50 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close April 25, 2025, or until filled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)