Risk & Compliance Assistant

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

Job role: Risk & Compliance Assistant

Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week)

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: Risk & Compliance

Location: Liverpool or London

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

• Annual leave starting at 25 days
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to 10 days fully subsidised emergency or back-up care per year
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

Role overview

Introduction to the role:

You will be at the forefront of the firm's compliance and risk operations and will make a daily impact to the firm's performance and ongoing success. You will be a key member of the Risk & Compliance Department working with colleagues who specialise in regulatory compliance, audit, data protection, supply chain, quality management and much more.

The Risk & Compliance Assistant role will play a key part in the continued success of this team as they would analyse and investigate key risk and compliance issues, review against our policies and work with our people to improve standards and achieve consistent quality and regulatory compliance.

Key responsibilities:

• Acknowledging potential circumstances that might result in a professional indemnity claim against the firm and escalating accordingly.
• Logging and maintaining a record of all potential claims, extracting relevant information as stipulated by the Director of Compliance and Risk and ensuring all data fields are populated within the claims log.
• Communicating with appropriate individuals within the firm to ensure the Claims log is kept up to date and escalating matters which require attention to the Head of Risk and Compliance.
• Communicating with Insurers and Brokers where general updates are requested or necessary.
• Maintaining the Small Claims Bordereaux, submitting this to Insurers and Brokers at timely intervals and escalating matters which require attention to the Head of Risk and Compliance.
• Ensuring the need for data retention is considered in relation to claims and ensuring compliance with the procedure to preserve the information required.
• Acknowledging complaints that have been referred to the Risk & Compliance team and providing high level advice on how to follow the complaints procedure.
• Logging and maintaining a record of all complaints, extracting relevant information as stipulated by the Director of Compliance and Risk and ensuring all data fields are populated within the complaints log.
• Monitoring and liaising with the firm as to the progress of complaint responses, to ensure deadlines are being met and escalating matters which require attention to the Head of Risk & Compliance.
• Identifying where data breaches have occurred, escalating the breach to the Head of Data Protection and referring the firm to the policies and procedures that set out the immediate action necessary.
• Considering any exposure the data breach might create for the firm and escalating this to the Head of Risk and Compliance.
• Monitoring the Risk and Compliance inbox and ensuring queries are allocated the appropriate Risk & Compliance team member in a timely way.
• Assisting in logging the queries and responses received by the Risk & Compliance inbox.
• Where able, responding to queries received by the Risk and Compliance inbox or drafting responses for consideration by the appropriate team member where support/supervision is required.
• Assisting in the drafting and maintenance of Risk and Compliance policies and procedures.
• Collating data and providing the Director of Risk and Compliance with reports and feedback that can be used to inform the firm of trends / work volumes and emerging risks.

What are we looking for:

Important criteria:

• Experience of working in a regulated environment, preferably with knowledge of the Solicitors Regulation Authority and its Codes of Conduct.
• Strong organisational and communication skills.
• Proficient in Microsoft word, PowerPoint and excel.
• Adept at problem solving and assistance in finding commercial resolutions.
• Good sense of teamwork with the ability to work independently and collaboratively when required

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.

Values: Trust - Respect - Innovation - Collaboration

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.