Security & Compliance Specialist
Rightmove
Caldecotte, Milton Keynes MK7, UK
Published 3 weeks ago
Compliance Management Systems / Technology
Milton Keynes office/Hybrid working, 2 days per week
The role
As a key member of Rightmove's Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities that impact Rightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests, Right to be Forgotten requests, and Unsubscribe requests.
You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove's terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove's reputation as a trusted resource for homemovers and estate agents.
We're looking for someone who
• Accurate and methodical with high standards, an excellent eye for the detail.
• Is a clear and effective communicator in both written and verbal form, who is confident in speaking to different people internally and within our partners business.
• Strong time management and ability to prioritise and manage your day self-sufficiently, often spinning multiple plates.
• Comfortable working under pressure in a calm manner
• Is empathetic and caring to customer needs and expectations, believes 'good enough is never good enough' and understands how you contribute to Rightmove
• Is an excellent team player, loyal, reliable and punctual.
• Adaptable when needed and appropriate. Can demonstrate a growth mindset.
What you'll be doing
• Monitoring the Fraud Report to identify potential fraudulent activity;
• Monitoring our Fraud and DPO inboxes;
• Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site;
• Investigating reports of fraud from our partners, consumers and other Rightmovers;
• Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (where appropriate);
• Investigating, recording and reporting Data Breaches within deadlines set by the ICO;
• Completing data requests from consumers, partners and Rightmovers to ensure we remain GDPR compliant;
• You'll be the first point of call for sometimes difficult conversations which could be as a result of us removing a compromised branch or locking user accounts;
• Suggesting areas for improvement. Working alongside the Security and Compliance Team Leader, you'll suggest ways to improve existing processes striving for the best service for our partners, consumers and Rightmovers alike;
• Sharing responsibility of monitoring our DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively.
What you'll bring to the role
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we've remained a friendly, supportive place to work, with employee #1 still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
What we offer
People are the foundation of Rightmove - We'll help you build a career on it.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all the above, but are smart, self-motivated and passionate about this role, then get in touch.
The role
As a key member of Rightmove's Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities that impact Rightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests, Right to be Forgotten requests, and Unsubscribe requests.
You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove's terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove's reputation as a trusted resource for homemovers and estate agents.
We're looking for someone who
• Accurate and methodical with high standards, an excellent eye for the detail.
• Is a clear and effective communicator in both written and verbal form, who is confident in speaking to different people internally and within our partners business.
• Strong time management and ability to prioritise and manage your day self-sufficiently, often spinning multiple plates.
• Comfortable working under pressure in a calm manner
• Is empathetic and caring to customer needs and expectations, believes 'good enough is never good enough' and understands how you contribute to Rightmove
• Is an excellent team player, loyal, reliable and punctual.
• Adaptable when needed and appropriate. Can demonstrate a growth mindset.
What you'll be doing
• Monitoring the Fraud Report to identify potential fraudulent activity;
• Monitoring our Fraud and DPO inboxes;
• Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site;
• Investigating reports of fraud from our partners, consumers and other Rightmovers;
• Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (where appropriate);
• Investigating, recording and reporting Data Breaches within deadlines set by the ICO;
• Completing data requests from consumers, partners and Rightmovers to ensure we remain GDPR compliant;
• You'll be the first point of call for sometimes difficult conversations which could be as a result of us removing a compromised branch or locking user accounts;
• Suggesting areas for improvement. Working alongside the Security and Compliance Team Leader, you'll suggest ways to improve existing processes striving for the best service for our partners, consumers and Rightmovers alike;
• Sharing responsibility of monitoring our DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively.
What you'll bring to the role
- A curious nature
- The ability to remain calm in pressurised situations
- Analytical skills
- The ability to be decisive
- Excellent record keeping skills
- Confidence to ask difficult questions
- A good understanding of GDPR regulations and why they are in place
- Experience of using Microsoft office, particularly Outlook, Excel and Word
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we've remained a friendly, supportive place to work, with employee #1 still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- Be approachable and appreciate what others do
- Make complex things as simple as possible
- Build great teams, because Rightmove is people
- Drive improvement, we can always be better
- Share early, honestly and often
What we offer
People are the foundation of Rightmove - We'll help you build a career on it.
- Cash plan for dental, optical and physio treatments
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
- Hybrid working pattern with 2 days in office
- Contributory stakeholder pension
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
- Competitive compensation package
- Paid leave for maternity, paternity, adoption & fertility
- Travel Loans, Bike to Work scheme, Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all the above, but are smart, self-motivated and passionate about this role, then get in touch.