Supply Demand Compliance Manager

Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours -

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

The purpose of the role is to bring together the measurement of clean water flows throughout the end-to-end water system with a single accountability for ensuring our measurement assets are operable, maintained, compliant, certified, calibrated, recorded and governed and that the reporting from them is reliable, accurate and complete.

The role will be accountable for measurement assets on our water network, from source up to and including the point water flows into the local distribution system (District Meter Area) and beyond where relevant but excludes Household and Non-household water meters used for billing purposes.

This role is accountable for ensuring that we accurately measure water flows for use in our supply demand balance, water demand reporting (leakage, per capita consumption and non-household demand) and other relevant internal and regulatory reporting.

• Lead a centre of excellence for all aspects of measuring water flows throughout our end-to-end water system. The role will be accountable for the availability, operability and integrity of Abstraction meters, Compensation meters, Distribution Input (DI) meters, District Meter Area (DMA) meters, Cul-de-Sac monitors and Flow loggers, network meters and controllers. Excludes: Household and Non-household water meters used for billing purposes
• The role is accountable for the leadership of the teams responsible for:

• Licences (related to assets within the remit of this role)
• Reporting of compliance with abstraction licenses, abstraction, compensation, Distribution Input etc.
• Weekly reporting - review of meters, accuracy, audit trail, consistency in estimate and process for fixing

• To provide proactive, outcome-focused leadership, driving improved performance to ensure our network measurement assets are operable, maintained, compliant, certified, calibrated, recorded and governed and that the reporting from them is reliable, accurate and complete across our end-to-end water system.
• Be responsible for the delivery of set performance and regulatory standards for operability, maintenance, compliance, certification, calibration, recording and governance of our network measurement assets.
• Lead the development and implementation of water network metering/monitoring/measurement strategy and policy, ensuring embedment across the organisation.
• Lead the organisation's approach to identifying elements of our water system where our measurement capability could and should be improved e.g. aqueducts and reservoirs and developing the business case for investment in new measurement assets in the identified areas, delivery of the project to install and embed the new assets and reporting from them and ongoing management.
• Ensure that performance targets set by regulators are fully understood internally, embedded in operational plans and strategies and delivered.
• Represent UU on national/industry working groups and forums with regulators and others defining aspects of measurement of clean water flows through the water network and water demand measurement.
• Lead horizon scanning activity across the organisation for related regulatory issues.
• Ensure industry best practice is deployed efficiently, effectively and in a timely manner.
• Manage associated Opex and Capex budgets, maximising opportunities to control costs and maintain effectiveness of our people and partners.
• This role will work closely with Environmental Services, Asset Maintenance, infrastructure asset owners and Leakage Optimisation Managers.

• Relevant industry or functional experience.
• Working knowledge of operability preferably supported by experience working in an operational environment.
• A sound understanding of the regulatory framework and the company's demand obligations.
• Demonstrable people management experience - able to motivate, engage and lead analytical and field resources to deliver the company's leakage strategy.
• Experience of managing a budget, including the prioritisation of delivery of targets against budgetary constraints, ensuring efficient and effective use of resources.
• Good analytical skills as well as evaluative judgment based on the analysis of factual and qualitative information, supporting the ability to make operational and strategic decisions relating to leakage.
• Good communications skills, including the ability to clearly articulate key messages to peers, superiors and direct reports.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.