About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.
About The Role:
Shift Pattern: 40 hours per week, the working hours are dependent on event activity, with time to be self-managed.
Location: This is a regional role however predominately based in Birmingham.
OCS is a leading FM company dedicated to providing exceptional customer service and maintaining the highest standards of compliance. We are seeking a dynamic and experienced Front of House Training and Compliance Manager to join our team, working across the venues division, in the events space.
Your main responsibilities will include:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge,skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.
About The Role:
Shift Pattern: 40 hours per week, the working hours are dependent on event activity, with time to be self-managed.
Location: This is a regional role however predominately based in Birmingham.
OCS is a leading FM company dedicated to providing exceptional customer service and maintaining the highest standards of compliance. We are seeking a dynamic and experienced Front of House Training and Compliance Manager to join our team, working across the venues division, in the events space.
Your main responsibilities will include:
- Develop and implement comprehensive training programs for front of house colleagues to ensure exceptional customer service and adherence to company and client policies, with a focus on stewarding and security policy and procedures.
- Monitor and evaluate the effectiveness of training programs, adjusting as necessary to improve performance.
- Ensure compliance with all relevant regulations and standards, including health and safety, data protection, and industry-specific requirements.
- Conduct regular audits and inspections to identify areas for improvement and ensure compliance.
- Collaborate with other departments to ensure a cohesive approach to training, operational delivery and compliance across the division.
- Provide ongoing support and guidance to frontline colleagues, addressing any issues or concerns promptly.
- Support with maintaining accurate records of training and compliance activities, preparing reports for management as needed.
- We are looking for a applicant with experience within a similar Training/Compliance Manager position
- Strong Customer Service is essential
- Experience of working in the event or sporting fields is desirable
- Experience of working at high footfall locations is essential
- Knowledge of risk management is essential
- Right to work in the UK
- A can-do attitude, and the ability to provide operational leadership whilst still being involved in the strategic direction of the NEC Group contract and wider venues contracts.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge,skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.