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The Head of Operations is responsible for optimizing the effectiveness of operations through insightful people management and informed decisive decision making. This role will be responsible for ensuring the timely completion of all client commitments across multiple divisions, with an emphasis on exceptional client experience. Key Responsibilities Responsible to ensure: <ul><li>All Audit, Fire, Safety Consultancy, Adviceline, Implementation and Training services are delivered on time, in full to the right quality standards.</li><li>The well-being and high engagement of your team.</li><li>Develop, implement, and deliver operational strategy in line with company goals and objectives</li><li>Leadership, management and development of the team. We expect you to lead by example, evaluate performance, hold people to account and ensure they live the company core values.</li><li>Identify risk areas for service delivery such as attrition and make sure there is an appropriate recruitment and talent pool available for key roles.</li><li>Clear and adequate communication to your team (internal and external) of business updates e.g. company strategy, policy changes key success etc.</li><li>Represent the services delivery team at monthly and weekly internal meetings and report on progress of KPIs. Continually monitor and improve, where appropriate, the team performance and ensure departmental KPIs are met.</li><li>Provide the Leadership Team with strategic recommendations for the development of the Team and delivery of services.</li><li>Identification of opportunities to improvement of all elements of service delivery.</li><li>Support is provided to the Product Manager in the development of existing and new products and services.</li><li>Responsible for complaints and ensure they are comprehensively investigated and closed out.</li><li>Support the Sales and Account Management Teams and support in client meetings, where appropriate.</li></ul>Qualifications/Skills/Experience: <ul><li>A passion for people and a commitment to consistent development</li><li>5+ years' experience of leading a large multi disciplined team of professionals</li><li>Ability to manage and lead under pressure, plan workloads, and prioritise deadlines</li><li>Excellent leadership, communication and interpersonal skills, with the ability to inspire a team</li><li>Strong attention to detail, project management, and time management skills</li><li>Strong problem-solving abilities, with a focus on solutions that consider the broader business impact.</li><li>Experience of managing field-based teams and maintaining strong lines of communication</li></ul>

Head of Compliance Services

Job Title Compliance Manager (Fixed Term 12 months) Job Description TYPE: Fixed Term Contract for 12 months LOCATION: Manchester WORK SCHEDULE: Hybrid To own the compliance knowledge roadmap and ensure that regular updates are shared via the corporate intranet to update colleagues about potential and impending changes. A key part of the role is liaising with local experts both within Sage and externally to understand how changes will impact Sage products, services and internal teams. The role will support local teams who then create external messaging, but the role will need to be capable of public speaking and presenting Sage at strategic events. The role will support the partnering team to identify localisation partners, agree the scope of delivery and validate that partner solution to let customers meet their compliance obligations. The applicant must have the following skills and experiences: • Strong accounting, tax and compliance knowledge • Experience of cloud and on-premise software • Experience of listening, probing and interpreting needs of various stakeholders • Demonstrable experience of conceptual and strategic thinking • Objection handling • Customer/partner listening and engagement • Presenting and media interaction including presenting as the Sage "expert" • Requirements management • Multi-touch communication (From QA to analysts to the CEO to customers) Key Responsibilities The successful applicant will have the following responsibilities: • Identify and prioritise (accounting, tax, reporting) compliance changes in the UK, NI and EU • Create content and present compliance obligations across Sage and be an expert communicator • Explain compliance changes across Sage stakeholders using language that resonates with non-compliance colleagues • Support Product Marketing, local Management and other Sage colleagues to understand compliance needs and obtaining agreement on prioritisation and solution strategies • Drive a culture of pain free compliance within all Sage solutions that is aligned to the relevant Sage market positioning and country strategy • Balance competitive advantage, customer need and pure innovation • Work with local compliance and other resources to obtain detailed specifications of the compliance needs • Support the mission of compliance inside and outside Sage, outside to include press, customers and partners/accountants, and conference/industry event communications Function Product Delivery Country United Kingdom Office Location Manchester Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at <a href="mailto:careers@sage.com" target="_blank">careers@sage.com</a> . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Compliance Manager (Fixed Term 12 months)

The role of a Trade Compliance Specialist is all about managing import and export controls and transportation for exports and managing day to day compliance and completing external reports. We need your experience and knowledge of administration and customer service; you'll manage the import/export process, offer support to the team and give advice where required. This role is based in our Burnley office and working hours are Monday to Friday, 9am until 5.30pm. Our Culture We really care about each other and Exertis. We're empowered to turn every challenge into an opportunity. Not a day goes by when there isn't laughter or excitement in our offices. Our values are the foundation of all we do. Together we can make extraordinary happen. Your mindset Are you curious, collaborative and confident? We're motivated by performance, so if your flexibility and willingness to learn feed into your can-do attitude, then it's safe to say you'll probably fit in. We want our Trade Compliance Specialists to be organised, highly motivated and enthusiastic and have an inquisitive nature. If you care about colleagues and the business you're working for and have experience in a busy administration role, we'd love to hear from you! Your benefits We reward a job well done. You can expect tailored career growth and development opportunities plus 25 days holiday with the option to buy more. You get a day off for your birthday and a day for volunteering or charity work. We also offer generous Maternity, Shared Parental, Paternity and Adoption pau. But that's not all. See our other benefits here. About Exertis At Exertis, we help more than 700 global brands and countless resellers, e-commerce operators and retailers to bring their tech products to market. This of all the tech used daily at home, on the move or at work; it's probably passed through one of our logistics centres or been prescribed by one of our expert teams. Join us and work with distribution and specialist service leaders. Together, we can progress your trade compliance career. We celebrate diversity and inclusion and are continually creating a culture where everyone is appreciated and included. We're open to discussing flexible work arrangements and will support them if they benefit our customers, our business and you.

Trade Compliance Specialist

At SimplyBiz, we're seeking a dynamic and experienced Head of Compliance - Technicalto provide leadership and oversight for the internal ComplianceHelpdesk team. You'll supervise, monitor and support the development of the team to deliver technical regulatory compliance support services to our members, ensuring the team operates within it's SLA's. This is a hybrid role where you'll be expected to attend the office in Huddersfield for 3 days each week. What you'll be doing: <ul> <li>Effective organisation and prioritisation of the team'sworkflow in order to meet deadlines, taking ownership and accountability for your own area.</li> <li>Ensure all members of the team have appropriate knowledge and competence to deliver core compliance services to our membership.</li> <li>Deliver training on regulatory matters to the team and other internal departments.</li> <li>Maintain and enhance your own technical and regulatory knowledge via CPD</li> <li>Promote a culture of cross-department collaboration within the group to ensure information, knowledge andexperience is shared across the business.</li> <li>Coachingand developing the team withthe ability to assess training needs.</li> <li>Setting,measuring and managingperformance standards and expectations.</li> <li>Motivating team members and creating anenvironment that fostersparticipation and challenge whilst supporting individual needs.</li> <li>Reviewing Financial Promotions and Websites for both the membership and white labelled marketing material.</li> <li>Work with relevant staff across the Group in order to maximise member recruitment, retention and services adoption.</li> <li>Assist firms with internal notifications to the regulator and other requests.</li> </ul>What you'll need: <ul> <li>Significant experience of working within the UK Financial Services industry</li> <li>Excellent knowledge of the industrywith an understanding of FCA rules and regulation and the Mortgage and Investment advice process</li> <li>Diploma in Financial Planning or equivalent</li> <li>Strong people management skills within a team environment</li> <li>Effective communication and presentation skills with the ability to adapt to audience and situation appropriately</li> <li>Strong organisational, analytical and problem-solving skills</li> <li>High level ofIT literacy with good knowledge MS Office products</li> <li>Self-motivated and proactive with a strong drive for results</li> <li>Approachable,personable and collaborative</li> <li>Flexible, "can-do" approach and comfortable working with changing priorities</li> <li>Effectively balances a strong attention to detail with seeing the bigger picture</li> <li>Comfortable making and defending decisions within area of expertise</li> </ul>Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds. Locations Huddersfield Remote status Hybrid Remote

Head of Compliance - Technical

The Vacancy Aldermore Group - why we exist Let us tell you a bit about us We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell you a bit about the opportunity The Compliance Manager, Governance and Reporting SME reports to the Head of Compliance. This role ensures that the Group's governance and reporting frameworks comply with regulatory standards and internal policies. You will be instrumental in developing and implementing compliance oversight, fostering a culture of integrity and transparency, and supporting the Group's compliance objectives. To act as an ambassador of the Bank's vision to; Back more people to go for it in life and in business. What will your day look like? The Compliance Manager (Governance &amp; Reporting SME) reports to the Head of Compliance, who will oversee performance reviews, one-on-ones, and development discussions. This vital role involves: <ul> <li>Serving as the primary SME on governance and reporting requirements aligned with FCA and PRA standards.</li> <li>Developing, implementing, and maintaining governance frameworks to ensure compliance with FCA and PRA regulations.</li> <li>Managing and enhancing reporting processes for compliance issues, breaches, and incidents to ensure accuracy, consistency, and timeliness.</li> <li>Preparing and delivering compliance reports for internal stakeholders and regulatory bodies that meet regulatory expectations and internal standards.</li> <li>Leading the preparation of regular governance and compliance updates for senior leadership, board committees, and external regulators as needed.</li> <li>Providing strategic compliance advice on governance and reporting to support business objectives while ensuring regulatory alignment.</li></ul>What do we expect from you? <ul> <li>Expertise in compliance, governance, and reporting within the financial services industry.</li> <li>Strong knowledge of UK regulatory frameworks, including FCA, PRA, and Basel 3, along with industry best practices in governance and reporting.</li> <li>Excellent written and verbal communication skills, capable of conveying complex regulatory concepts to non-specialist stakeholders.</li> <li>The ability to influence and engage senior management while building collaborative relationships across the bank.</li></ul>What can you expect from us? <ul> <li>A friendly and flexible culture, the same as how we work with our customers.</li> <li>A growing organisation that means there's lots of opportunities to progress</li> <li>A drive for continuous improvement, which you will be empowered to get behind from day one.</li> <li>And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. </li></ul>Still curious? Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. Please note that we have a thorough referencing process, which includes criminal record checks. The Company We champion equality by supporting the exceptions to the rule and getting finance to where it's needed. We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around. Behaviour Framework Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we'll ask you to talk through some examples where you've demonstrated these behaviours in your previous roles. The Benefits As you would expect, we offer a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development throughout your journey with us. Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect: Your Company Benefits <ul> <li>Discretionary bonus scheme</li> <li>Aviva Digital GP</li> <li>Bus And Tram Benefit</li> <li>Employee Assistance Programme</li> <li>Eyecare Voucher &amp; Display Screens/Desk Set-Up</li> <li>Flu Jab Vouchers</li> <li>Group Income Protection</li> <li>Life Assurance</li> <li>Metrolink Annual Pass &amp; Clipper Ticket</li> <li>Microsoft Discounts</li> <li>Private Medical Insurance Shopping Discounts</li> <li>Toothfairy</li> <li>Your Workplace Pension</li> <li>Hybrid Working</li></ul>Benefits You Can Choose <ul> <li>Critical Illness</li> <li>Cycle To Work</li> <li>Dental Insurance</li> <li>Give As You Earn</li> <li>Government Tax-Free Childcare Scheme</li> <li>Octopus Electric Vehicles</li> <li>Save Our Planet</li> <li>Season Ticket Loan</li> <li>Spouse Or Partner Life Assurance</li> <li>Technology</li> <li>Wearable Technology</li> <li>Wellbeing App</li> <li>Will Writing</li></ul>

Compliance Manager

Overview Head of Compliance Background The Adelphi Group is a pharmaceutical consultancy business working with the major global pharmaceutical companies. Adelphi Group has a global network of offices across the US, Europe and Asia with 1,000 staff worldwide. One of the core Adelphi businesses is market research consisting of several agencies in this space. As a global provider of market research, Adelphi operates in a demanding and ever-changing compliance environment. The role This global role will cover agencies in the UK and US. The individual is a compliance expert who ensures that the Adelphi Research Franchise complies with relevant legislation, regulatory requirements and internal policies. This position is responsible for maintaining a positive image of Adelphi in compliance externally with clients and professional bodies and internally with The Planning Shop (TPS), Adelphi Research (AR) and Adelphi Group. Responsibilities <ul><li>Keep up to date with, and understand, relevant laws and regulations and client requirements in compliance. Assess the impact on Adelphi's systems and processes and disseminate information to AR and TPS.</li><li>Monitor compliance with laws, regulations and internal policies throughout TPS and AR and develop robust and effective compliance controls. This will typically be done by conducting data protection audits throughout the business (required to comply with accountability under GDPR). Investigate irregularities and non-compliance issues and report back to business functions on current risk and compliance performance.</li><li>Interact with operational leads in each research business and Adelphi Group to ensure all aspects of compliance are upheld in delivery of research projects. Work with Operations to ensure that supplier assessments, DPAs and MSAs are in place.</li><li>Provide support and help with external audits (client, ISO etc.), including preparation for the audit, ensuring all information and project files are audit ready as well as the project and operations teams. Post audit, create corrective actions.</li><li>Assist in the gathering of internal information in response to client requests, RFIs or audits and ensure that there is a consistent response to such requests. Ensure that knowledge from such requests/audits is disseminated to the AR and TPS compliance and operations teams.</li><li>Build high level relationships with relevant Compliance client teams (Adverse Events; data protection etc.) and professional bodies. Seek opportunities to network with other market research industry organizations on compliance.</li><li>Collaborate and liaise with the compliance leads in the other Adelphi Franchises to share best practices and learn from each other.</li><li>Educate employees on the legislation/regulations and the impact to the organization of non-compliance.</li><li>Manage compliance team across Research Franchise (TPS, ARUS and ARUK) and ensure consistency across the teams. Ensure capacity is managed across the Franchise, rather than at the agency level to maximize resources.</li></ul>Specific Accountabilities Quality Management <ul><li>Responsible for ensuring TPS and AR are following quality standards and operating procedures required for ISO 20252 certification. Prepare TPS for ISO certification.</li></ul>SOPs/Audits <ul><li>Develop and implement Research Franchise standard operating procedures (SOPs).</li><li>Work with Adelphi Group Compliance to ensure Group SOPs are adhered to within the Research Franchise.</li><li>Ensure regular audits are conducted to verify adherence with internal SOPs and industry standards to meet regulatory and client-specific requirements.</li><li>Internal Audits: Ensure internal audits specified in our SOPs are conducted during the required timeframes to assess compliance specified in the Adelphi Quality manual.</li><li>Client audits: Responsible for preparation and participation in all client requested audits (general and pharmacovigilance).</li><li>Certification Audits: Responsible for preparation and participation in Certification, recertification and surveillance audits for ISO.</li><li>Review Operations processes once a year in each unit to ensure they are compliance sound. Provide feedback and corrective actions.</li></ul>Client Risk Assessments <ul><li>Work with IT to ensure efficient completion of Client Risk Assessments, including completing any company-specific information associated with day-to-day practice in market research.</li></ul>Security Evaluation Coordination <ul><li>Ensure third party security evaluations are completed for all external partners and tools used to support the market research process, by coordinating with the relevant parties within Adelphi Group and at Omnicom.</li></ul>Ethical and Legal <ul><li>Provide support on ethical and legal responsibilities when conducting market research.</li><li>Ensure processes and procedures to meet legal, regulatory and client-specific requirements are implemented.</li><li>Review compliance-related aspects of agreements with clients, regulatory guidelines and updates and interpret and communicate information.</li></ul>Data Privacy <ul><li>Expertise in global data privacy requirements (GDPR specifically) and specific client privacy requirements, ensuring all client requirements are adhered to and communicated throughout the company.</li></ul>Project Compliance <ul><li>Conduct training, prepare and submit Adverse Event reports in compliance with market research standards and individual client requirements.</li><li>Ensure the compliance teams provide high quality, consistent Adverse Event Reporting project and client-level support.</li></ul>Skills and Competencies <ul><li>5 years relevant experience in market research compliance desired but not essential</li><li>Degree level qualified (2:1 as a minimum in a relevant area), ideally with a relevant advanced qualification.</li><li>A Practitioners Certificate in Data Protection, or a minimum of Level 3 Data Protection training, CIPP/E or CIPM or equivalent training for GDPR compliance.</li><li>Proficiency in Word, Excel and PowerPoint.</li><li>A thorough, methodical approach with strong attention to detail.</li><li>Strong project management skills.</li><li>Strong communication skills.</li></ul>Our commitment: Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we're focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you.

Head of Compliance

Join EY's Financial Services (FS) Tax practice as a Corporate Tax Manager and you will be helping clients meet the complex demands of today's tax environment. You will help to manage relationships with some of our key local and national clients, both delivering services and introducing deep specialists to them as required. You will help them understand the tax implications of political, regulatory, accounting and law changes and build in sustainable strategies to deal with them. With a focus on tax compliance, tax reporting and audit you will also have the opportunity to get involved in advisory and transactions. The opportunity: EY has ambitious plans to develop and expand in National Markets and further develop our high performing teams. Working in our FS Global Compliance and Reporting (GCR) team will allow you to serve and strengthen relationships with our clients locally and make significant contributions to a number of national accounts. Our FS Global Compliance and Reporting team has grown rapidly over recent years to 120 people and created the need for local tax expertise specialised in the sector. Joining the team will give you the unique opportunity to influence, shape and mould the tax practice whilst gaining invaluable experience. You will have the opportunity to bring your expertise to help drive the growth of our business and build key relationships with prestigious clients. Playing a key role in this success will give you the skills you need to propel your career to the highest level, while gaining a broader experience than you might receive in larger teams. If you're creative, innovative, curious and looking to progress in your career this could be the perfect opportunity for you. Your key responsibilities: • Building and maintaining key client relationships by delivering exceptional client service • Ensuring technical excellence and practical/business driven approach taken on all projects • Identifying and driving opportunities - use your knowledge gained from other projects and from our knowledge sharing sessions and technical training to add input to new projects and proposals • Building strong client and internal relationships - develop and use your relationship skills to create your own external and internal networks • Counsel and develop more junior staff through delegation and on the job training Skills and attributes for success: • Strategically and commercially aware • Ability to build strong client relationships and committed to delivery of exceptional client service • Excellent communicator in a range of situations both written and oral. • Enthusiastic and flexible attitude to work • Strong and motivated team player who integrates with new teams quickly • Coaching and developing more junior staff • Ability to identify areas of risk, carry out effective reviews and know when to refer upwards To qualify for the role, you must have: • Experience in corporate tax with a large accountancy or law firm, HMRC or in-house tax team • Any of the following preferred: ACA / ACCA / CA / CTA (or breadth of knowledge equivalent to CTA, e.g. law qualification) • Graduate/graduate calibre or equivalent work experience Ideally, you will also have: • Project management experience What we look for You'll proactively maintain your technical knowledge by keeping abreast of developments in UK and international tax concepts and your awareness of issues affecting the financial services sector so that you can better advise our clients. The types of project you'll contribute towards may include: • Tax reporting • Tax compliance • General advisory and applying new tax legislation • Impact of regulation and regulatory reporting • Tax due diligence and structuring advice • Managing relationships with HMRC In return, we'll provide investment in the right sort of training and offer you the opportunities on projects and assignments that will develop and challenge you so that you're in the best place to further develop as tax professional. Whatever the projects and assignments you work on you can be confident that you're contributing towards helping our clients to develop and execute their international tax strategy ensuring technical excellence and providing the highest levels of client service. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: • Support and coaching from some of the most engaging colleagues around • Opportunities to develop new skills and progress your career • The freedom and flexibility to handle your role in a way that's right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.

32 Jobs in Manchester, UK